Manager Last Mile Operations

RXO, Inc.

. Oversee daily operations of contract carriers, including contractor schedules, route monitoring, reports, and relationships with contract carriers and helpers .

Posted 10/12/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong logistics management capabilities, including overseeing contract carrier operations, training and mentoring staff, and ensuring compliance with corporate policies. Proficient in route planning and operational efficiency improvements while maintaining high customer service standards.

Highest-signal resume keywords

Logistics ManagementRoute Planning SoftwareStaff Training and DevelopmentBilingual English/SpanishMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementRoute Planning SoftwareStaff TrainingPerformance AppraisalOperational EfficiencyCompliance ManagementContractor SchedulingProblem ResolutionResource AllocationDispatch Management

Soft Skills

MentoringInterpersonal CommunicationConflict ResolutionTeam LeadershipBusiness Acumen

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft Excel

Industry Keywords

LogisticsContract CarriersWarehouse PoliciesOperational EfficienciesCustomer Expectations

About the role

Key responsibilities & impact

Oversee daily operations of contract carriers, including contractor schedules, route monitoring, reports, and relationships with contract carriers and helpers
Develop and mentor staff to reach goals
Train staff on company policies and procedures
Interview, hire, discipline, and resolve issues
Ensure compliance with corporate warehouse policies, procedures, and programs
Supervise employees in accordance with company policies and applicable laws
Plan, assign, and direct work
Appraise performance and reward or discipline employees
Address complaints and resolve problems
Use route planning software to build efficient delivery routes
Manage dispatch of contract carriers and resolve issues throughout the day
Identify problem areas and restructure routes to improve operational efficiencies
Train and develop contract carriers and dispatchers to meet and exceed customer expectations
Ensure work is completed accurately and within established time frames
Ensure photos are taken for every job
Allocate and request additional resources as needed

Requirements

What you’ll need

5 years of related logistics and supervisory experience
Experience with Microsoft Office, including Word, Outlook, and Excel
Bachelor’s degree in business, logistics, or similar (preferred)
Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends
Ability to travel between branches and regions occasionally
Experience mentoring, training, and guiding newer/less-experienced team members
Bilingual English/Spanish, including reading, writing, and speaking both languages (preferred)
Strong business acumen
Willingness to act in partnership with management teams
Ability to pass a pre-employment drug test if required after a conditional offer

Benefits

Comp & perks

Competitive pay
Paid time off, including up to 8 holidays, up to 2 floating Diversity Days, up to 15 days PTO for salary employees, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity insurance
Employee Assistance Program (EAP)
Tuition reimbursement
Adoption assistance
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Commuter Spending Account
Health Reimbursement Arrangement
Talent community and future opportunities
Equal Opportunity/Affirmative Action employer