Manager, Ops Support

RXO, Inc.

. Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading continuous improvement initiatives, including Lean methodologies and value stream assessments, while effectively managing projects and training within a distribution and e-commerce environment.

Highest-signal resume keywords

Lean Improvement EventsProject ManagementProcess Mapping/ModelingWarehouse Management SystemsStatistical Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Continuous ImprovementValue Stream AssessmentProcess ImprovementData ModelingSpecification WritingClient Proposal DevelopmentSystem ConfigurationImplementation PlanningCost EstimationTraining Development

Soft Skills

LeadershipInterpersonal SkillsVerbal CommunicationWritten CommunicationOrganizational Skills

Tools & Technologies

Crystal BallWarehouse Management System

Industry Keywords

DistributionE-commerceKaizenContinuous Process Improvement

About the role

Key responsibilities & impact

Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes
Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles
Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner
Write specifications for new developments and system enhancements
Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients
Serve as project manager for system implementations and upgrades; provide ongoing support as needed
Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support
Perform process and data modeling
Generate project ideas and solutions; implement changes within and across departments
Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

Requirements

What you’ll need

5 years of relevant work experience
Experience leading value stream assessments and Lean improvement events (Kaizen events)
Bachelor’s degree in a related field or equivalent related work or military experience
Experience with statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball)
Distribution and e-commerce experience, with heavy utilization of continuous process improvement methodologies
Experience improving business processes
Excellent leadership and interpersonal skills with the ability to work effectively at all levels of the organization; strong verbal and written communication skills
A results-oriented work style; highly organized with a strong sense of urgency and the ability to deal with ambiguity
The ability to maintain a positive attitude and promote teamwork in meeting goals and objectives
Ability to pass a pre-employment drug test if required after a conditional offer

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days