Operations Manager – Last Mile

RXO, Inc.

. Oversee daily operations of contract carriers, including contractor schedules, route monitoring, reports, and carrier/helper relationships .

Posted 9/16/2026full-timeSuffolk • Virginia • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong logistics management capabilities, including route planning, compliance with warehouse policies, and effective team leadership. Proficient in mentoring and training staff to enhance operational efficiency and meet customer expectations.

Highest-signal resume keywords

Logistics ManagementRoute Planning SoftwareTeam Mentoring and TrainingBilingual English/SpanishMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ExperienceRoute MonitoringOperational EfficiencyPerformance AppraisalIssue ResolutionContractor SchedulingCompliance ManagementResource AllocationDispatch ManagementData Reporting

Soft Skills

Strong Business AcumenLeadershipInterpersonal CommunicationProblem-SolvingConflict Resolution

Tools & Technologies

Route-Planning SoftwareMicrosoft WordMicrosoft OutlookMicrosoft Excel

Industry Keywords

LogisticsWarehouse PoliciesContract CarriersOperational ProceduresStaff Development

About the role

Key responsibilities & impact

Oversee daily operations of contract carriers, including contractor schedules, route monitoring, reports, and carrier/helper relationships
Develop and mentor staff and train them on company policies and procedures
Conduct interviewing, hiring, disciplining, and issue resolution
Ensure compliance with corporate warehouse policies, procedures, and programs
Supervise employees, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and resolving complaints
Use route-planning software to build efficient delivery routes
Manage dispatch of contract carriers and resolve issues throughout the day
Identify problem areas and restructure routes to improve operational efficiency
Train and develop contract carriers and dispatchers to meet or exceed customer expectations
Ensure work is completed accurately within established timeframes
Ensure photos are taken for every job
Allocate and request additional resources as needed

Requirements

What you’ll need

5 years of related logistics and supervisory experience
Experience with Microsoft Office, including Word, Outlook, and Excel
Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends
Occasional travel between branches and regions
Experience mentoring, training, and guiding newer or less-experienced team members
Strong business acumen and willingness to partner with management teams
Bachelor’s degree in business, logistics, or similar is preferred
Bilingual English/Spanish, including reading, writing, and speaking both languages, is preferred

Benefits

Comp & perks

Competitive pay
Paid time off, including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees or up to 15 days PTO for salaried employees
Up to 40 hours bereavement leave
Up to 16 hours volunteer time
Jury duty leave
At least 2 weeks family bonding leave
Up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Health, prescription, dental, and vision insurance
Basic and supplemental life insurance
Short- and long-term disability insurance
Accidental death and personal loss insurance
Business travel insurance
Legal services
Identity theft protection
Accident, critical illness, and hospital indemnity coverage
Employee Assistance Program (EAP)
Tuition reimbursement
Adoption assistance
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Commuter Spending Account
Health Reimbursement Arrangement