Parts Specialist, Bilingual French

RXO, Inc.

. Support customers regarding KPIs, including teaching dealership personnel to use the Retail Inventory Management website, reviewing policies and procedures, answering questions, and following up after training .

Posted 9/30/2026full-timeRemote • Michigan • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates professional fluency in English and French, with strong communication skills and the ability to manage high volumes of customer interactions in a deadline-driven environment. Proficient in using inventory management systems and Microsoft Office while maintaining organizational and time management skills.

Highest-signal resume keywords

Professional Fluency In English And FrenchCustomer Interaction ExperienceMicrosoft Office ProficiencyInventory Management KnowledgeStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementEmail CommunicationPhone CommunicationOrder ReviewBackorder ManagementMultitaskingDeadline ManagementProcess DocumentationKPI SupportTraining Delivery

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationSelf-MotivationCollaborationTime Management

Tools & Technologies

RIM LegacyRIM 3.0DAACPWB+MainframeIP/Digital Phone SystemsSlackTeams

Industry Keywords

Dealership EnvironmentCustomer ExpectationsSupplier InteractionHigh Volume EnvironmentPolicies And Procedures

About the role

Key responsibilities & impact

Support customers regarding KPIs, including teaching dealership personnel to use the Retail Inventory Management website, reviewing policies and procedures, answering questions, and following up after training
Meet workload criteria and metrics, including 175 emails per month and a minimum of two dealer trainings per month
Make outbound calls regarding excess orders and new parts manager lists
Answer incoming dealer calls
Review adds protection requests
Update job process documents and email stationery
Work on hold orders one day per week, including late orders at 6:45 pm EST on Thursdays
Collaborate with customers and escalate issues through appropriate channels, including helpdesk tickets
Collaborate with GM representatives and GM Lead RIM analysts
Learn and use RIM Legacy, RIM 3.0, DAAC, PWB+, Mainframe, and IP/digital phone systems to review orders, backorders, returns, and supersessions
Record upfront messages as needed
Work emails
Collaborate with team members via Slack and Teams meetings
Work autonomously and remain self-motivated

Requirements

What you’ll need

Professional fluency in English and French is required
1 year of experience dealing with high phone/email volume in a deadline-driven environment
Experience with Microsoft Office
Excellent verbal and written communication skills in both English and French
Strong supplier and customer interaction experience
Basic computer skills
Knowledge of a dealership environment or inventory management (preferred)
Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment (preferred)

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days