Senior Logistics Manager, Customer Accounts – Appliance Vertical

RXO, Inc.

. Lead a team of Managers, Analysts and Specialists to ensure quality of service, retention and growth of key RXO Last Mile clients .

Posted 10/9/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing client relationships and operational performance, with a focus on data analysis, KPI monitoring, and effective communication. Proficient in account management and customer service within the direct-to-home delivery market.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementData AnalysisKPI DevelopmentMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI DevelopmentAccount ManagementCustomer ServiceDocumentation Management

Soft Skills

Strong Listening SkillsExcellent Verbal CommunicationExcellent Written CommunicationSelf-MotivatedCollaborative Work Relationships

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Project

Industry Keywords

Direct-to-Home DeliveryClient ComplianceOperational ReviewPreventive ActionsConflict Resolution

About the role

Key responsibilities & impact

Lead a team of Managers, Analysts and Specialists to ensure quality of service, retention and growth of key RXO Last Mile clients
Work with Business Development, Client Solutions, Advanced Solutions, Operations, IT and other RXO business units throughout the client relationship lifecycle
Plan and monitor customer contact center schedules and operations
Provide management information and productivity forecasts through data analysis
Develop, monitor and analyze key performance indicators
Provide leadership to managers and potentially supervisors and professional staff
Own client relationships and provide organizational focus through regular KPI metric reviews
Coordinate effective tests and startups with clients, IT and field operations managers
Train and support clients in using online systems
Develop action plans with field operations managers to meet client strategic requests
Hold operational review meetings to ensure client service requirements and expectations are achieved
Coordinate resolution of conflicts involving work priorities, resources, schedules and scope of work
Communicate client compliance expectations and service requirements
Respond to strategic client queries, manage expectations, and resolve client issues
Monitor client account financial results against projections and pricing assumptions
Conduct root cause analysis and process reviews to identify preventive actions
Coordinate implementation of preventive and corrective actions with field operations managers

Requirements

What you’ll need

5 years of experience in account management or customer service in a leadership position
Demonstrated experience in the direct-to-home delivery market
Proficiency with Microsoft Office (Word, Excel, PowerPoint and Project)
Ability to create and maintain accurate, accessible and organized documentation
Solid ability to identify new business opportunities and communicate them to the sales organization
Strong listening and questioning skills; excellent verbal and written communication skills
Self-motivated and able to work well with minimal supervision or in a team environment
Ability to establish and maintain effective, collaborative work relationships both internally and externally
Ability to quickly understand the client, their products and their industry
Applicants who receive a conditional offer may be required to take and pass a pre-employment drug test

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days