Senior Manager, Area Operations – Last Mile

RXO, Inc.

. Hold P&L responsibility for an assigned area and manage operations and continuous improvement across assigned Last Mile Hubs .

Posted 10/14/2026full-timeRemote • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in operations management, focusing on P&L responsibility, continuous improvement, and team development. Proficient in analyzing data to drive operational efficiency and customer satisfaction while ensuring compliance with organizational policies.

Highest-signal resume keywords

P&L ResponsibilityOperations ManagementData AnalysisTeam LeadershipKPI Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementData AnalysisPerformance MetricsBudget ManagementClaims ManagementInventory ManagementFacility ManagementLogistics ManagementContinuous ImprovementCustomer Satisfaction

Soft Skills

Leadership SkillsOrganizational SkillsPresentation SkillsCoaching SkillsCollaboration Skills

Tools & Technologies

Microsoft OfficeMS ProjectExcelPowerPointTeamsWindows Applications

Industry Keywords

Last Mile DeliveryWarehouse ManagementDistribution LogisticsOperational EfficiencyEmployee Engagement

About the role

Key responsibilities & impact

Hold P&L responsibility for an assigned area and manage operations and continuous improvement across assigned Last Mile Hubs
Lead Site Leaders and interact with key customer contacts
Drive operational efficiency, customer satisfaction and financial performance
Partner with operations excellence and leadership teams on continuous improvement
Oversee budgetary P&L goals and capitalize on opportunities to exceed area financial expectations
Set and track performance metrics and KPIs to inform decisions and manage financial performance
Manage claims, quality, safety, security and employee engagement
Review and audit site performance and create site action plans
Ensure area Last Mile Hub KPIs are met or exceeded, including VOC, inventory management, carrier compliance and claims management
Coach and develop Last Mile Hub teams and ensure accountability for operational efficiency, customer service and contractor procurement
Partner with Learning & Development to maintain relevant site training and up-to-date completions
Work with the national sales team to facilitate new growth opportunities
Develop understanding of the assigned area, competitors and socioeconomic trends
Interview, hire, train, assign work, appraise performance, reward and discipline employees, and resolve complaints and problems

Requirements

What you’ll need

5 years of leadership in operations, delivery, distribution logistics or facility/warehouse management
Strong Fluency using Windows applications and Microsoft Office programs such as MS Project, Word, Excel, PowerPoint and Teams
Effective organizational, leadership and presentation skills
Strong business focus with demonstrated ability to act in partnership with management teams
Exceptional aptitude for understanding and analyzing large amounts of data from multiple sources
Bachelor’s in Business, Logistics or related field is preferred
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
May be required to take and pass a pre-employment drug test
Must be able to fulfill supervisory responsibilities in accordance with organizational policies and applicable laws

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days