Supervisor, Last Mile Operations

RXO, Inc.

. Lead daily last mile operations, ensuring safe, efficient, and customer-focused service delivery .

Posted 9/18/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading last mile operations with a focus on customer satisfaction, financial oversight, and compliance with safety standards. Proven ability to manage service provider performance, drive continuous improvement, and develop employees effectively.

Highest-signal resume keywords

Operational PerformanceRoute & Service Provider ManagementFinancial Oversight & SettlementsCustomer Experience & ClaimsSafety & Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational PerformanceRoute ManagementService Provider ManagementFinancial OversightClaims ManagementPerformance Metrics MonitoringProcess ImprovementStaffing ManagementSchedulingCompliance

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingCustomer Focus

Certifications & Qualifications

Pre-Employment Drug Test Compliance

Industry Keywords

Last Mile OperationsCustomer SatisfactionPerformance MetricsOperational ProceduresSafety Standards

About the role

Key responsibilities & impact

Lead daily last mile operations, ensuring safe, efficient, and customer-focused service delivery
Oversee route execution, service provider performance, and resolution of delivery issues, claims, and customer escalations
Manage service provider settlements, payables, deductions, and controllable expenses to support financial performance
Drive customer satisfaction through strong VOC results, claims management, and continuous process improvement
Lead, coach, and develop employees while managing staffing, scheduling, and performance
Ensure compliance with all safety standards, operational procedures, and company policies
Monitor key performance metrics and implement action plans to improve service, productivity, quality, and profitability
Communicate operational results, risks, and opportunities to leadership and support strategic market initiatives

Requirements

What you’ll need

Operational Performance
Route & Service Provider Management
Financial Oversight & Settlements
Customer Experience & Claims
Employee Development
Safety & Compliance
Customer Escalations
Reporting & Continuous Improvement
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test
Must comply with all safety standards, operational procedures, and company policies

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days