Senior Business Systems Analyst

Ryan Specialty

. Serve as the primary business-facing intake and support contact for users of the Medical Stop Loss technology platform .

Posted 10/16/2026full-timeRemote • Illinois • United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business systems support, operational readiness, and service management, with a strong focus on coordinating cross-functional issue resolution and maintaining comprehensive documentation. Proficient in assessing business impact and translating needs into actionable priorities while ensuring effective communication with stakeholders.

Highest-signal resume keywords

Business Systems SupportOperational ReadinessService ManagementCross-Functional CoordinationDocumentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementService Request ManagementDefect ManagementBacklog ManagementBusiness AnalysisOperational Impact AssessmentProcess ImprovementTraining Content DevelopmentSOP DevelopmentWorkflow Analysis

Soft Skills

CommunicationCollaborationProblem-SolvingAccountabilityStakeholder Engagement

Tools & Technologies

ServiceNowJiraAzure DevOpsMicrosoft 365SharePointReporting ToolsDashboard Tools

Certifications & Qualifications

ITIL FoundationProduct Owner CertificationScrum CertificationLean Six Sigma CertificationCBAPCCBAPMP

Industry Keywords

Application SupportService OperationsProduct OperationsEnterprise EnvironmentBusiness Analysis

Tech Stack

Tools & technologies

AzurePMPServiceNow

About the role

Key responsibilities & impact

Serve as the primary business-facing intake and support contact for users of the Medical Stop Loss technology platform
Triage, validate, classify, prioritize, and route platform questions, production issues, access concerns, defects, enhancement requests, and operational escalations
Collaborate with business stakeholders to understand reported issues, workflow impacts, business needs, and desired outcomes
Ensure support requests contain sufficient information and gather missing details and evidence
Assess severity and priority based on business impact, affected users, downstream consequences, workarounds, recurrence, compliance, and timing
Route requests to appropriate business specialists, Technology Delivery, Product Owners, enterprise partners, vendors, or external support groups
Monitor open requests, aging, blockers, dependencies, response commitments, ownership, and service-level risks through resolution
Coordinate cross-functional issue resolution, maintain accountability, communicate status, and confirm resolution before closure
Own and maintain the consolidated operational support, defect, bug, and enhancement backlog
Facilitate recurring queue and backlog reviews with stakeholders, Product Owners, Technology Delivery, QA, and vendors or partners
Document business value, operational impact, urgency, dependencies, evidence, and acceptance criteria for prioritization
Track backlog decisions, actions, vendor responses, releases, blockers, testing requirements, and completion evidence
Escalate urgent, high-impact, aging, or stalled items through operational and leadership escalation paths
Participate in project-to-BAU transitions and post-release stabilization, establishing support ownership, intake channels, escalation contacts, access, runbooks, known issues, and knowledge transfer
Identify operational readiness gaps and communicate risks, dependencies, and recommended acceptance conditions
Maintain SOPs, onboarding and access guidance, troubleshooting materials, knowledge articles, job aids, release notes, and training content
Identify recurring issues and translate them into process improvements, training updates, knowledge materials, or platform enhancements
Provide concise, executive-ready communications on issue status, risks, decisions, ownership, dependencies, and next steps

Requirements

What you’ll need

Minimum of five years of progressive experience in business systems, application support, service operations, product operations, business analysis, or a related function is preferred
Experience coordinating business and technical issues across users, internal support teams, delivery teams, and external vendors
Experience managing support queues, incidents, service requests, defects, enhancements, or product backlogs within an enterprise environment
Experience assessing business impact and translating business needs into clear priorities, ownership assignments, acceptance requirements, and actionable next steps
Experience supporting operational readiness, release transitions, stabilization activities, or project-to-business-as-usual handoffs
Experience developing and maintaining standard operating procedures, troubleshooting guides, knowledge articles, onboarding materials, or end-user training content
Working knowledge of ServiceNow or comparable IT service-management tools, Jira or Azure DevOps, Microsoft 365, SharePoint, and reporting or dashboard tools is preferred
Bachelor's degree in business, information systems, operations, information technology, computer science, or a related discipline is preferred
Equivalent relevant education and professional experience may be considered
ITIL Foundation or comparable service-management training is preferred
Product Owner, Scrum, Lean Six Sigma, business analysis, or platform-specific certification is preferred where aligned with assigned responsibilities
CBAP, CCBA, or PMP may also be considered relevant
Ability to perform essential job functions, with reasonable accommodations available

Benefits

Comp & perks

Paid company holidays
Vacation days
Sick days
Personal days
Paid parental leave
Mental health services
Bonuses for full-time roles
Comprehensive benefits package
Reasonable accommodations for individuals with disabilities