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Underwriting Operations Technician – Inspection Department
Ryan Specialty. Manage and resolve complex inspection-related tasks and inquiries that cannot be completed by the centralized processing team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in inspection processes and workflows, with a strong focus on quality assurance and operational efficiency. Capable of managing complex inquiries and providing training and support to team members while ensuring compliance with company guidelines.
Highest-signal resume keywords
Insurance Operations ExperienceInspection Process KnowledgeProblem-Solving SkillsAttention to DetailMicrosoft Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inspection Process ManagementQuality ReviewAudit ConductingTrend IdentificationTraining Development
Soft Skills
Effective CommunicationCollaboration SkillsCritical ThinkingTime Management
Tools & Technologies
Microsoft ExcelMicrosoft OneNote
Industry Keywords
Underwriting SupportCommercial LinesOperational EfficiencyCompliance MonitoringInspection Workflows
About the role
Key responsibilities & impact- Manage and resolve complex inspection-related tasks and inquiries that cannot be completed by the centralized processing team
- Act as a subject matter expert for inspection processes and workflows
- Troubleshoot processing issues and guide the Inspection support team
- Conduct quality reviews and audits of centralized processing work
- Identify trends, errors, and training opportunities to improve quality and efficiency
- Assist Underwriters, agents, inspection vendors, and carriers with escalated or complex inspection matters
- Respond to inquiries requiring advanced knowledge of inspection processes, compliance, and workflows
- Monitor inspection workflows for compliance with company guidelines and service level expectations
- Support implementation of new or updated processes and procedures
- Assist in onboarding and training new team members
- Partner with leadership to improve operational efficiency and effectiveness
Requirements
What you’ll need- Experience in insurance operations, underwriting support, or a related role (commercial lines experience preferred but not required)
- Basic understanding of inspection processes and workflows, or ability to quickly learn
- Experience working with or supporting a processing support team or shared services team is helpful but not required
- Strong problem-solving and critical thinking skills
- High attention to detail with a focus on quality and accuracy
- Effective communication and collaboration skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Excel and OneNote
Benefits
Comp & perks- Paid time off for company holidays, vacation, sick and personal days
- Paid parental leave
- Mental health services
- Bonuses for full-time roles
- Comprehensive benefits package supporting physical, financial, and emotional well-being
- Reasonable accommodations for individuals with disabilities