Call Center Representative

Ryder System, Inc.

. Receive inbound phone calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to manage multiple tasks in a fast-paced call center environment. Capable of building professional relationships and ensuring customer satisfaction through proactive service and follow-up.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsMulti-Tasking AbilityDetail OrientedFlexibility to Work All Shifts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Customer Service SkillsOrganizational SkillsTime Management SkillsEmpathyEnthusiasm

Certifications & Qualifications

H.S. Diploma/GED

Industry Keywords

Customer Satisfaction Index (CSI)Call Center OperationsService SchedulingBreakdown AssistanceQuality Assurance

About the role

Key responsibilities & impact

Receive inbound phone calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers
Schedule service for truck and trailer breakdowns and preventive maintenance service
Assist with service-related questions
Assist customers experiencing vehicle breakdowns
Execute customer communication protocols for breakdowns, PM scheduling and follow-up, and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer expectations are met
Drive improvement of Customer Satisfaction Index (CSI) scores
Follow shift scheduling, including scheduled breaks and lunch times, to enhance service productivity
Coordinate with on-call technicians, rental counter teams, customers’ drivers and dispatch teams to identify repair requirements and substitute units
Coordinate outside repairs with vendors and customers
Handle incoming and follow-up calls
Process customer service requests regarding billing, warranty, compliance paperwork and other topics
Participate in quality assurance reviews for monitored calls
Perform other duties as assigned
Contribute to making the call center a great place to work

Requirements

What you’ll need

H.S. diploma/GED required
Three (3) years or more in Customer Service with issues resolution required
Must be flexible to work all shifts, weekends and holidays
Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers experiencing a breakdown
Strong verbal and written communication skills
Capable of multi-tasking, highly organized, with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization
Ability to work independently and as a member of a team
Detail oriented with excellent follow-up practices
Effective phone skills
Ability to work in a fast-paced environment with occasional process changes
Ability to embrace change and growth
Ability to work all shifts, weekends and holidays in a 24/7 call center operation

Benefits

Comp & perks

Additional $1.00/hr for 2nd shift and $1.50/hr for 3rd shift
Medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Remote training