Customer Service Coordinator

Ryder System, Inc.

. Manage Ryder's eCommerce customers for the Supply Chain Solutions division .

Posted 11/9/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing eCommerce customer relationships within supply chain solutions, with a strong focus on fulfillment, logistics, and performance analysis. Proficient in data processing and reporting, with a commitment to continuous improvement and customer satisfaction.

Highest-signal resume keywords

Bachelor's Degree In Business, Logistics, Or TransportationTwo Years Experience In Fulfillment And LogisticsAdvanced Knowledge Of FBAP, TIS, ROL And TM SystemsAnalytical And Problem-Solving SkillsStrong Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ProcessingReporting AnalysisStatistical Data InterpretationFulfillment ManagementLogistics ManagementKey Performance Indicator MonitoringRoot Cause AnalysisContinuous Improvement EvaluationCustomer-Specific SupportDetail-Oriented Analysis

Soft Skills

Strong Planning SkillsOrganizational SkillsCustomer Service SkillsInterpersonal SkillsHigh Degree Of Initiative

Tools & Technologies

Microsoft Office SuiteExcelWordAccessPowerPointMinilabSASMetlabTmodILPS

Industry Keywords

ECommerceSupply Chain SolutionsFulfillment OrdersInventory ManagementPerformance IndicatorsTransportation AnalysisCustomer Success ManagementQuality MonitoringStatistical Analysis ToolsPacific Standard Time Schedule

About the role

Key responsibilities & impact

Manage Ryder's eCommerce customers for the Supply Chain Solutions division
Serve as customers' eyes and ears in warehouses
Support the Customer Success Manager with inquiries regarding fulfillment orders, inventory and other customer needs
Interact with clients and the Customer Success Manager to resolve problems and issues
Monitor and manage key performance indicators and perform root cause analysis using operating systems
Provide data processing, reporting analysis and customer-specific support
Collaborate with internal subject matter experts to resolve problems and support projects
Prepare reports and support documents
Support improvement initiatives led by the Customer Success Manager
Prepare for client quarterly and monthly account reviews
Evaluate, quantify and present continuous-improvement opportunities for assigned accounts
Monitor quality
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree required in Business, Logistics, or Transportation
Two (2) years or more of industry related experience required
Two (2) years or more experience in fulfillment and logistics required
Strong verbal and written communication skills
Strong planning and organizational skills
High degree of initiative
Analytical and problem-solving skills
Excellent interpretation of complex statistical data
Computer literacy and proficiency with Microsoft Office Suite (Excel, Word, Access and PowerPoint) and internet-based work tools
Customer service skills
Excellent interpersonal skills
Detail-oriented and customer-focused
Advanced working knowledge of FBAP, TIS, ROL and TM systems
Advanced knowledge of statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod and ILPS
Pacific Standard Time schedule preferred
Must meet any applicable employment, education verification, motor vehicle records, road test, badging or customer background requirements

Benefits

Comp & perks

Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts on tools, cars, appliances, travel and more
All major holidays paid
Paid time off within your first year
Up to 12 weeks paid maternity leave
Comprehensive health and welfare benefits
Prescription, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Potential annual bonus, commission, and/or long-term incentive plan