Director, Customer Logistics – Telecommunications Operations

Ryder System, Inc.

. Lead operations across distribution centers in Mississauga, Ontario, and Calgary, Alberta for a major telecommunications customer .

Posted 9/17/2026full-timeMississauga • CanadaLead💰 CA$155,000 - CA$175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and supply chain management, with a strong focus on operational performance, financial oversight, and customer relationship management. Proven ability to lead teams, implement continuous improvement initiatives, and manage complex projects effectively.

Highest-signal resume keywords

Logistics ManagementSupply Chain OptimizationP&L ResponsibilityCustomer Relationship ManagementLean Methodology Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics Solutions DevelopmentProject ManagementFinancial ForecastingKPI ManagementWarehouse OperationsTransportation ManagementData AnalysisOperational Performance MonitoringSafety ManagementBusiness Development

Soft Skills

Problem-SolvingLeadershipCommunication

Industry Keywords

TelecommunicationsDistribution CentersContinuous ImprovementCustomer SatisfactionGroup Logistics ManagementIntegrated Warehouse SolutionsCarrier ManagementBusiness ReviewsSales ExperienceTravel Requirements

About the role

Key responsibilities & impact

Lead operations across distribution centers in Mississauga, Ontario, and Calgary, Alberta for a major telecommunications customer
Accountable for operational performance, financial results, customer satisfaction, safety, and continuous improvement
Build and maintain regional or corporate customer relationships and represent Ryder in meetings and Quarterly Business Reviews
Forecast, plan, manage, and ensure assigned accounts meet defined financial targets; develop mitigation plans
Manage operations to meet or exceed internal and external KPIs
Lead accounts during peak seasons, special projects, and implementations
Identify expansion opportunities and participate in business development and startup activities for new customers
Monitor and hold operations accountable for safety targets and culture
Oversee deployment of Ryder’s Lean Guiding Principles and foster continuous improvement
Hire, train, guide, and supervise Group Logistics Managers I and II
Potentially oversee transportation, packaging, and/or reverse logistics
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, logistics, supply chain or related field or an additional two (2) years related experience required
Eight (8) years or more logistics/supply chain experience in multiple locations required
Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
Six (6) years or more managing, leading and developing direct reports required
Six (6) years or more managing large multi-level teams required
Five (5) years or more P&L responsibility including forecasting and managing financial targets required
Four (4) years or more managing customer KPIs required
Four (4) years or more managing customer relationship and interaction required
Excellent problem-solving skills
Excellent oral and written communication skills with demonstrated leadership capabilities
Ability to effectively oversee management of Profit and Loss statements using data sets
Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level
Valid legal authorization to work in Canada
Master’s degree preferred
Five (5) years or more prior experience implementing a LEAN work environment preferred
Three (3) years or more experience providing customer and senior level management presentations preferred
Some sales experience preferred
30 percent travel required
Fully onsite role in Mississauga, Ontario or Calgary, Alberta

Benefits

Comp & perks

10 days of Paid Time Off upon hire
Excellent benefits package after 30 days (Medical, Dental & Vision)
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
Employee discount of 15% on Ryder stock
A safe, friendly and respectful work environment
Accommodations available on request for candidates with disabilities