HR Contact Center Representative I

Ryder System, Inc.

. Serve as the primary point of contact for triaging and resolving employee inquiries and concerns .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employee inquiry resolution and case management, utilizing ServiceNow for documentation and process improvement. Strong communication and listening skills are essential for understanding and addressing employee concerns effectively.

Highest-signal resume keywords

ServiceNow Case ManagementEmployee Inquiry ResolutionVerbal Communication SkillsWritten Communication SkillsHR Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case Management SystemsKnowledge Management SystemsProcess ImprovementDocumentationProblem Solving

Soft Skills

Effective ListeningAdaptabilityTeam CollaborationClear Presentation SkillsOpen Dialogue Facilitation

Tools & Technologies

ServiceNowSalesforce

Certifications & Qualifications

H.S. Diploma/GEDAssociate's Degree in HR or Related Field

Industry Keywords

Call CenterEmployee ConcernsInquiry TriageFunctional KnowledgeCustomer Service

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the primary point of contact for triaging and resolving employee inquiries and concerns
Handle daily inbound calls and chats to determine the nature of employee concerns
Resolve inquiries using contact center procedures, policy manuals, knowledge management systems, and reference materials
Document inquiries and issues in the ServiceNow case management application
Escalate inquiries requiring in-depth functional knowledge to Functional Specialists
Notify appropriate team members when knowledgebase updates are needed
Identify unusual calling events and frequent employee issues
Suggest process, procedure, and training improvements with the Contact Center Supervisor or Operations Manager
Recommend methods to update, simplify, or enhance processes, procedures, and technologies
Generate solutions for the online knowledge base
Participate in special projects and perform other assigned duties

Requirements

What you’ll need

H.S. Diploma/GED, Required
Strong verbal and written communication skills
Ability to present ideas and information clearly and concisely
Ability to adapt communication style to different customer groups
Ability to understand customer concerns and opinions
Effective listening skills to provide applicable solutions
Ability to foster open dialogue and information sharing within the team
Associate's Degree in HR or related field, Preferred
1 year or more in case management systems such as ServiceNow or Salesforce, Preferred
1 year or more in HR, call center, or related field, Preferred
Must work 10:30am CST–7pm CST, Monday through Friday

Benefits

Comp & perks

Medical, prescription, dental, and vision insurance options
Life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Annual bonus, commission, and/or long-term incentive plan may be available based on level and/or type