HR Contact Center Representative I

Ryder System, Inc.

. Serve as the primary point of contact for employee inquiries and concerns .

Posted 10/2/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and effective problem-solving abilities in a contact center environment, with experience in case management systems like ServiceNow. Capable of collaborating with team members to enhance processes and improve employee support.

Highest-signal resume keywords

Case Management Systems ExperienceStrong Verbal Communication SkillsStrong Written Communication SkillsHR ExperienceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementKnowledge Management SystemsServiceNowSalesforceProblem Solving

Soft Skills

Effective ListeningAdaptabilityOpen Dialogue FacilitationConcise Information Presentation

Certifications & Qualifications

H.S. Diploma/GEDAssociate's Degree in HR or Related Field

Industry Keywords

Employee InquiriesContact Center ProceduresProcess ImprovementCustomer ConcernsSpecial Projects

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the primary point of contact for employee inquiries and concerns
Triage and resolve employee inquiries through inbound calls and chats
Determine the nature of employee concerns and escalate unresolved or specialized questions to Functional Specialists
Resolve issues using contact center procedures, policy manuals, knowledge management systems, and reference materials
Document employee inquiries and issues in the case management application, such as ServiceNow
Generate solutions for the online knowledge base
Notify appropriate team members when knowledge base updates are needed
Identify unusual calling events and recurring employee issues
Collaborate with the Contact Center Supervisor or Operations Manager to suggest process, procedure, and training improvements
Suggest ways to update, simplify, or enhance processes, procedures, and technologies
Participate in special projects and perform other assigned duties

Requirements

What you’ll need

H.S. Diploma/GED, Required
Strong verbal and written communication skills
Ability to present ideas and information clearly and concisely
Ability to adapt communication style to different customer groups
Ability to understand customer concerns and opinions
Ability to listen effectively and provide applicable solutions
Ability to foster open dialogue and information sharing within the team
Associate's degree or equivalent level of Bachelor's education in HR or related field, Preferred
1 year or more in case management systems such as ServiceNow or Salesforce, Preferred
1 year or more in HR, call center, or related field, Preferred
Additional screening may include employment and education verification, motor vehicle records check, road test, and/or customer badging or background requirements

Benefits

Comp & perks

Medical, prescription, dental, and vision insurance
Life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Annual bonus, commission, and/or long-term incentive plan eligibility may apply to the position