Last Mile Operations Coordinator

Ryder System, Inc.

. Assist management staff with leading and supporting clerical staff .

Posted 11/12/2026full-timeLockbourne • Ohio • United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, effectively managing client relationships and resolving inquiries while ensuring compliance with standard operating procedures. Proficient in coordinating logistics and dispatch operations to meet performance goals and customer metrics.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsOrder Processing And DocumentationDispatch Planning And CoordinationPerformance Metrics Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ManagementIncident Rate ReductionManifest CompilationReport PreparationCustomer Escalation Handling

Soft Skills

Multi-Priority ManagementProblem-SolvingTeam Leadership

Certifications & Qualifications

H.S. Diploma/GED

Industry Keywords

SOP ComplianceClient Relationship ManagementWarehouse OperationsTransportation CoordinationInventory Management

About the role

Key responsibilities & impact

Assist management staff with leading and supporting clerical staff
Support and oversee office and warehouse functions involving billing, dispatching, client requests and relationships, and customer escalations
Achieve customer metrics, meet performance goals, decrease incident rates, and comply with SOPs
Monitor calls and de-escalate calls
Oversee order paperwork and maintain corresponding files
Maintain a current procedure book for customer service jobs and functions
Liaise between operations and customers in account administration and credit-charge matters
Coordinate special customer requests with transportation and operations departments and expedite orders
Compile manifest statistics and prepare related reports
Help lead daily dispatch planning, delivery, and monitoring of assigned loads, drivers, and equipment according to customer production plans, routes, and schedules
Respond to customer shipment and inventory inquiries and complaints courteously and efficiently
Perform other duties as assigned

Requirements

What you’ll need

H.S. diploma/GED required
Three (3) years or more Customer Service experience required
Strong verbal and written communication skills
Ability to simultaneously handle multiple priorities
Ability to work Monday through Friday from 6:00 AM to 2:30 PM
Additional screening may include employment and education verification, motor vehicle records check, road test, and/or customer badging or background requirements

Benefits

Comp & perks

Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts on tools, cars, appliances, travel and more
All major holidays paid
Paid time off within your first year
Up to 12 weeks paid maternity leave
Life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan