Maintenance Technical Support Coordinator IV

Ryder System, Inc.

. Take complete ownership of Tier 2 emergency roadside cases from start to finish .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving vehicle breakdowns, with a strong focus on customer communication and technical problem-solving. Proficient in managing high-pressure situations and mentoring team members while maintaining up-to-date knowledge of Ryder fleet assets and OEM standards.

Highest-signal resume keywords

ASE CertificationsTechnical Diagnostic SkillsCustomer Resolution ExperienceRyder Operations KnowledgeVehicle Maintenance Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem SolvingVehicle DiagnosticsMechanical Repair RecommendationsElectrical Repair RecommendationsRefrigeration Systems ExpertiseLift Gate Systems KnowledgeAfter-Treatment Systems KnowledgeOEM Platform FamiliarityAnalytical SkillsBreakdown Analysis

Soft Skills

Interpersonal SkillsListening SkillsAnalytical Communication SkillsHigh-Pressure Situation ManagementMentoring Skills

Tools & Technologies

Ryder SystemsAutomated Shop ComputersDiagnostic Testing Equipment

Certifications & Qualifications

ASE CertificationsVocational or Technical Certification

Industry Keywords

Transportation MaintenanceCustomer Service ExposureRyder Fleet AssetsOEM QualityWarranty Issues

About the role

Key responsibilities & impact

Take complete ownership of Tier 2 emergency roadside cases from start to finish
Assess, research, troubleshoot and remedy vehicle roadside breakdowns handled through the Ryder Customer Response Center
Make autonomous decisions regarding internal technician callouts or third-party service
Resolve technical problems involving Ryder lease or contract vehicles
Communicate telephonically with customers during breakdown situations
Identify and execute the best course of action to restore customer uptime
Assist with follow-ups, escalations and service provider interactions with RCRC agents and leadership
Provide summaries and analysis to the maintenance team to improve breakdown handling, OEM quality and warranty issues
Provide updated technical knowledge, OEM information, technical training, bulletins and InfoCenter resources to the maintenance team
Mentor the Tier 1 call center team
Provide status updates, participate in meetings and deliver periodic training
Perform other duties as assigned

Requirements

What you’ll need

H.S. diploma/GED required
Vocational or Technical Certification preferred - ASE certifications
Four (4) years or more in transportation maintenance required
Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required
Five (5) years or more working in a Ryder Operations (shop) environment preferred
Two (2) years or more in Ryder operations direct customer service exposure preferred
Highly technical skills with expertise experience related to Ryder fleet assets
Expertise in refrigeration, lift gate, electrical, after-treatment systems, OEM platform and Ryder technical certifications/qualifications (PM, Brake, Tire & Wheel, A/C, Battery Charge & Check, etc.)
Ability to elicit and understand detailed descriptions/communications from customer drivers and/or dispatchers related to unit issues/breakdown detail
Ability to communicate and direct recommendations for driver initiated fixes safely and clearly
Strong interpersonal, listening and analytical communication skills
Ability to identify and communicate necessary technical needs and required tools
Working knowledge of vendor recommendations related to customer unit breakdown needs
Ability to analyze and recommend out service/towing solutions vs on-call mobile technician
Ability to diagnose, recommend and communicate mechanical and electrical repair recommendations with minimal support
Demonstrated analytical and repair skills in overall vehicle maintenance
Ability to stay current with new product and technology advancements through training
Ability to speak, understand, read and write English
Spanish language skills preferred
Ability to manage high-pressure customer breakdown situations
Basic computer skills, including Ryder systems, automated shop computers and diagnostic testing equipment
Must be available for alternate shifts/schedules, including evenings, weekends and on-call as needed
ASE Certifications

Benefits

Comp & perks

Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Potential annual bonus, commission, and/or long-term incentive plan based on level and/or type
$1.50 shift differential may be available