Maintenance Technical Support Coordinator IV

Ryder System, Inc.

. Take complete ownership of Tier 2 emergency roadside cases from start to finish .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving technical issues related to Ryder fleet vehicles, with a strong focus on customer service and communication. Capable of mentoring team members and providing training while maintaining up-to-date knowledge of industry standards and technologies.

Highest-signal resume keywords

Technical Diagnostic SkillsCustomer Resolution ExperienceASE CertificationsRyder Operations KnowledgeVehicle Maintenance Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Diagnostic SkillsMechanical RepairsElectrical RepairsRefrigeration SystemsLift Gate SystemsAfter-Treatment SystemsOEM Platform KnowledgeAnalytical SkillsBreakdown TroubleshootingVendor Recommendations

Soft Skills

Interpersonal SkillsListening SkillsAnalytical Communication Skills

Tools & Technologies

Ryder SystemsAutomated Shop ComputersDiagnostic Testing Equipment

Certifications & Qualifications

H.S. Diploma/GEDVocational or Technical CertificationASE Certifications

Industry Keywords

Transportation MaintenanceRoadside AssistanceCustomer ServiceFleet ManagementOperational Issues

About the role

Key responsibilities & impact

Take complete ownership of Tier 2 emergency roadside cases from start to finish
Determine whether to send an internal technician for call-out or assign work to a third party
Assess, research, troubleshoot and remedy vehicle roadside breakdowns handled through the Ryder Customer Response Center
Make autonomous cost and service decisions to improve customer uptime
Resolve technical problems involving Ryder lease or contract vehicles, including manufacturing quality, engineering, reliability, durability and operational issues
Communicate with customers by telephone during breakdown situations
Identify and execute the best course of action for roadside unit breakdowns or system failures
Assist with follow-ups, escalations and service-provider interactions with RCRC agents and leadership
Provide summaries and analysis to the maintenance team regarding breakdowns, OEM quality and warranty issues
Provide updated technical knowledge, OEM information, training, technical bulletins and other resources to the maintenance team
Mentor the Tier 1 call center team
Provide status updates, participate in meetings and deliver periodic training
Perform other duties as assigned

Requirements

What you’ll need

H.S. diploma/GED required
Vocational or Technical Certification preferred -ASE certifications
Four (4) years or more in transportation maintenance required
Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required
Five (5) years or more working in a Ryder Operations (shop) environment preferred
Two (2) years or more in Ryder operations direct customer service exposure preferred
Highly technical skills and expertise related to Ryder fleet assets
Expertise in refrigeration, lift gate, electrical, after-treatment systems, OEM platform and Ryder technical certifications/qualifications
Ability to elicit and understand detailed breakdown communications
Ability to safely communicate driver-initiated fixes and recommendations
Strong interpersonal, listening and analytical communication skills
Ability to identify technical needs and required tools
Working knowledge of vendor recommendations for unit breakdowns
Ability to analyze and recommend out-service/towing solutions versus on-call mobile technician
Ability to diagnose and recommend mechanical and electrical repairs with minimal support
Demonstrated analytical and repair skills in overall vehicle maintenance
Ability to stay current with new products and technology through training
Ability to speak, understand, read and write English
Spanish language ability preferred
Basic computer skills, including Ryder systems, automated shop computers and diagnostic testing equipment
Availability for alternate shifts, evenings, weekends and on-call work as needed
ASE Certifications

Benefits

Comp & perks

Shift differential for 2nd shift is $1.00/hr and 3rd shift is $1.50/hr
Comprehensive medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Potential eligibility for annual bonus, commission, and/or long-term incentive plan