Maintenance Technical Support Coordinator – IV

Ryder System, Inc.

. Take complete ownership of Tier 2 emergency roadside cases from start to finish .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical diagnostics and customer resolution for vehicle breakdowns, with a strong focus on improving customer uptime and experience. Possesses analytical skills for vehicle maintenance and the ability to mentor and train team members effectively.

Highest-signal resume keywords

Technical Diagnostic ExpertiseCustomer Resolution SkillsRyder Operations ExperienceASE CertificationVehicle Maintenance Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DiagnosticsVehicle MaintenanceAnalytical SkillsRepair SkillsTroubleshooting

Soft Skills

Communication SkillsMentoringCustomer Service

Tools & Technologies

Ryder SystemsAutomated Shop ComputersDiagnostic Testing Equipment

Certifications & Qualifications

Vocational or Technical CertificationASE Certifications

Industry Keywords

Emergency Roadside AssistanceRyder Fleet AssetsRefrigeration SystemsLift Gate SystemsElectrical SystemsAfter-Treatment SystemsOEM Platform

About the role

Key responsibilities & impact

Take complete ownership of Tier 2 emergency roadside cases from start to finish
Assess, research, troubleshoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center
Determine whether to dispatch an internal technician or use a third party
Resolve technical problems involving Ryder lease or contract vehicles
Communicate by phone with customers in breakdown situations and execute the best resolution
Improve customer uptime and experience through rapid issue resolution
Assist with follow-ups, escalations and service provider interactions
Provide summaries and analysis to improve breakdown handling, OEM quality and warranty issues
Provide updated technical knowledge, OEM information, technical training and bulletins to the maintenance team
Mentor the Tier 1 call center team
Provide status updates, participate in meetings and deliver periodic training
Perform other duties as assigned

Requirements

What you’ll need

H.S. diploma/GED required
Vocational or Technical Certification preferred - ASE certifications
Four (4) years or more in transportation maintenance required
Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required
Five (5) years or more working in a Ryder Operations (shop) environment preferred
Two (2) years or more in Ryder operations direct customer service exposure preferred
Highly technical expertise related to Ryder fleet assets
Expertise in refrigeration, lift gate, electrical, after-treatment systems, OEM platform and Ryder technical certifications/qualifications
Ability to speak, understand, read and write English
Ability to speak, understand, read and write Spanish preferred
Basic computer skills, including Ryder systems, automated shop computers and diagnostic testing equipment
Must be available for alternate shifts/schedules including evenings, weekends and on-call as needed
Must possess demonstrated analytical and repair skills in overall vehicle maintenance

Benefits

Comp & perks

Medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Annual bonus, commission, and/or long-term incentive plan may be available depending on position level/type