Senior Director, Sales – Customer Support

Ryder System, Inc.

. Drive growth, customer retention, customer experience, and strategic direction for Ryder's mobile maintenance business .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving growth and customer retention within the mobile maintenance business, leveraging strong financial acumen and strategic sales planning to achieve revenue and profitability objectives. Proven ability to lead large teams, establish executive-level partnerships, and implement effective customer success strategies.

Highest-signal resume keywords

Sales ManagementCustomer Retention StrategiesNegotiation SkillsFinancial Decision-MakingTransportation Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic Sales PlanningRevenue ForecastingPipeline ManagementBusiness DevelopmentContract NegotiationCompetitive AnalysisData Insights UtilizationOrganizational Change LeadershipCustomer Experience ImprovementPerformance Metrics Establishment

Soft Skills

Relationship BuildingCoaching and DevelopmentVerbal CommunicationWritten CommunicationPresentation Skills

Tools & Technologies

Ryder Sales ProcessProprietary Ryder SoftwareSOMSAMOptionsLVOLVL VP97D&BRIDE

Certifications & Qualifications

Bachelor's Degree in BusinessMaster's Degree in Related Field

Industry Keywords

LogisticsSupply ChainTransportationFreight MovementCustomer Success

About the role

Key responsibilities & impact

Drive growth, customer retention, customer experience, and strategic direction for Ryder's mobile maintenance business
Develop and execute the strategic sales plan to achieve revenue, profitability, and market share objectives
Lead national business development for new customer acquisition and strategic account expansion
Establish sales objectives, forecasting processes, pipeline management disciplines, and performance metrics
Develop and lead customer success strategies to improve retention, utilization, and long-term customer value
Recruit, develop, coach, and lead the sales and customer support organization
Oversee customer support teams handling inquiries, issue resolution, account support, and escalations
Establish service standards and customer communication processes; monitor support performance and customer satisfaction
Build executive-level relationships with strategic mobile maintenance customers
Lead contract negotiations, renewals, and strategic partnership discussions
Partner with Marketing, Product Management, Operations, Finance, and Executive Leadership on commercialization, product strategy, planning, and business reviews
Develop annual business plans, budgets, and revenue forecasts
Represent Ryder at major customer, industry, and association events
Support acquisitions, integrations, and business transformation initiatives

Requirements

What you’ll need

Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation, Required
10 years or more in demonstrated successful sales management, Required
Ability to lead large, geographically dispersed teams and organizations
Ability to develop and implement long-range growth strategies
Proven ability to deliver sustained revenue and profitability growth
Ability to establish and maintain executive-level customer partnerships
Strong financial, operational, and commercial decision-making capabilities
Strong negotiating, influencing, and relationship-building skills
Excellent verbal, written, and presentation skills
Ability to lead organizational change and business transformation
Knowledge of Transportation and Food Industry to include: General Principles and Logistics of Freight Movement Expert, Required
Knowledge of competitive analysis, strategizing and execution Advanced, Required
In-depth knowledge of negotiation tools and techniques Advanced, Required
Knowledge of financial elements (balance sheet, cost of capital, depreciation, tax reporting, etc.) Advanced, Required
Knowledge of Ryder Sales Process and Ryder products and services Advanced, Required
Ability to leverage data insights to drive business performance, Preferred
Master's Degree in Related field or equivalent experience, Preferred
Proprietary Ryder software and tools (SOM, SAM, Options, LVO, LVL VP97, D&B, RIDE, etc.) Advanced, Preferred

Benefits

Comp & perks

Medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Annual bonus, commission, and/or long-term incentive plan may be available