Senior Manager, Operations – FleetCare

Ryder System, Inc.

. Lead daily FleetCare operational performance, customer support execution, vendor management and maintenance coordination .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in FleetCare operations, focusing on customer support, vendor management, and maintenance coordination. Proficient in strategic labor planning, budget management, and ensuring compliance with safety and quality standards.

Highest-signal resume keywords

Fleet ManagementVendor ManagementCustomer Relationship ManagementOperational Performance LeadershipWorkflow Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementBudget ManagementQuality PlanningData IntegrityAsset ManagementMaintenance CoordinationPurchase Order ApprovalRepair Estimate ApprovalPerformance ManagementTechnical Experience

Soft Skills

Strong Communication SkillsCustomer Service FocusProblem-Solving AbilityTeam LeadershipDetail-Oriented

Tools & Technologies

SalesforcePower BISharePointMicrosoft WordMicrosoft Excel

Certifications & Qualifications

H.S. Diploma/GEDAssociate's DegreeBachelor's Degree

Industry Keywords

FleetCareEPA ComplianceMaintenance BudgetsOperational MetricsContinuous Improvement

About the role

Key responsibilities & impact

Lead daily FleetCare operational performance, customer support execution, vendor management and maintenance coordination
Provide strategic and operational leadership to 10–15 FleetCare Coordinators
Manage daily workflows, including purchase order and repair estimate approval
Monitor overdue maintenance events and evaluate vendor performance and warranty opportunities
Ensure accurate reporting and case management using Salesforce, Power BI and SharePoint
Oversee work analysis, vehicle planning and scheduling, technician work assignment, productivity tracking and RO review
Perform strategic labor planning, optimize staffing and shift patterns, and oversee workflow management
Lead training, development, performance management, recruiting, hiring, onboarding, payroll and succession planning
Manage customer relationships, issue resolution, satisfaction, retention and vehicle uptime
Partner with Sales on new business opportunities, customer care plans, customer visits and annual reviews
Develop and manage maintenance budgets, cost controls and location P&L activities
Oversee vendor sourcing, invoices, payroll, purchase orders, bill backs, warranty recovery and data integrity
Direct asset management, capital expenditure cases, shop tooling, vehicle specifications and parts inventory
Lead quality planning, corrective actions, inspections, root cause analysis, audits and continuous improvement
Ensure workplace safety, EPA compliance, documentation, cleanliness and repair quality
Perform other duties as assigned

Requirements

What you’ll need

H.S. Diploma/GED, Required
Associate's or Bachelor's degree, Preferred
3 years or more in supervisory experience, Required
4 years or more in experience in an operations environment or demonstrated success in a Ryder role, Required
Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics, Required
Strong verbal and written communication skills
Customer service focus and demonstrated ability to build strong customer relationships
Workflow analysis and management skills
Ability to solve complex operational problems independently and in a timely fashion
Ability to resolve critical customer issues with large key accounts
Ability to lead, train and develop a self-directed management workforce
Ability to work independently and as a member of a team
Flexibility to operate in a fast-paced environment
Ability to multitask, stay organized and manage time effectively
Detail-oriented with excellent follow-up practices
Intermediate Microsoft Word and Excel experience, Preferred
Fleet management software experience, Preferred
Maintenance and technical experience in a shop environment, Preferred
Travel 1–10%

Benefits

Comp & perks

Bonus eligible
Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan