Senior Product Owner

Ryder System, Inc.

. Define and execute product strategies that improve customer experiences across Ryder's digital ecosystem .

Posted 10/5/2026full-timeRemote • Florida • United StatesSenior💰 $110,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and digital transformation, focusing on enhancing customer experiences through omnichannel strategies and intelligent automation. Proficient in leveraging data analytics and customer feedback to drive product improvements and operational efficiency.

Highest-signal resume keywords

Product ManagementDigital TransformationOmnichannel Customer ExperienceArtificial Intelligence SolutionsCustomer Journey Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Strategy DevelopmentWorkflow AutomationExperience MeasurementAPI IntegrationFinancial AnalysisCompetitive AnalysisSolution DesignAgile DevelopmentOperational EfficiencyCustomer Engagement

Soft Skills

CollaborationLeadershipCommunicationProblem-SolvingCustomer-Centric Mindset

Tools & Technologies

Enterprise SaaS PlatformsCRM SystemsCustomer Engagement PlatformsWorkflow Management SolutionsService Management Systems

Industry Keywords

LogisticsTransportation LogisticsFleet ManagementDigital Customer ExperienceService Design

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define and execute product strategies that improve customer experiences across Ryder's digital ecosystem
Identify opportunities to simplify how customers access information, receive support, complete transactions, and engage with Ryder through digital products
Drive automation, artificial intelligence, conversational experiences, predictive insights, and intelligent workflows to improve customer outcomes and operational efficiency
Support seamless omnichannel experiences across web, mobile, messaging, communications platforms, and future customer engagement technologies
Lead product discovery, roadmap planning, prioritization, and delivery activities
Translate customer and business needs into product requirements, user stories, and measurable outcomes
Leverage customer feedback, journey analytics, operational metrics, and product performance data to prioritize investments and continuously improve experiences
Collaborate with business operations, customer experience, technology, data, and commercial teams to align product strategies with enterprise objectives
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business Administration, Supply Chain, Computer Science or equivalent
Six (6) years or more experience in product management, digital transformation, solution design, business planning, strategy development, competitive analysis and financial analysis
Eight (8) years or more experience in logistics, operations, engineering, agile development or solution development
Experience managing customer-facing digital products focused on self-service, customer engagement, workflow automation, or operational efficiency
Experience with Artificial Intelligence (AI), Generative AI, conversational experiences, virtual assistants, or intelligent automation solutions
Experience designing and delivering omnichannel customer experiences across web, mobile, messaging, notifications, and communication platforms
Experience with enterprise SaaS platforms, CRM systems, customer engagement platforms, or workflow management solutions
Experience defining and managing integrations through APIs, middleware, event-driven architectures, or cloud-based integration platforms
Experience partnering with Salesforce, service management systems, customer engagement platforms, and enterprise operational applications
Strong understanding of customer journey mapping, service design, experience measurement, and digital adoption strategies
Ability to reduce manual effort, streamline workflows, and improve operational scalability through technology
Experience defining product success metrics and measuring outcomes through customer, operational, and financial KPIs
Knowledge of digital customer experience, customer engagement platforms, SaaS solutions, workflow automation, artificial intelligence, enterprise integrations, and customer service technologies
Knowledge of fleet management or transportation logistics industries
Willingness to travel 5–10%

Benefits

Comp & perks

Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Annual bonus, commission, and/or long-term incentive plan may be available depending on level and/or type
Equal Opportunity Employer and Drug Free workplace