Senior Service Manager

Ryder System, Inc.

. Manage operations and personnel for approximately 601+ equivalent truck units across one or more locations .

Posted 11/4/2026full-timeAllentown • Pennsylvania • United StatesSenior💰 $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations management, including strategic labor planning, financial oversight, and customer relationship management. Proven ability to lead teams, optimize processes, and ensure compliance with safety and quality standards.

Highest-signal resume keywords

Operations ManagementStrategic Labor PlanningCustomer Relationship ManagementWorkflow AnalysisFinancial Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations Environment ExperienceWorkflow ManagementBudget DevelopmentQuality InspectionsRoot-Cause AnalysisAsset ManagementMaintenance Cycle OptimizationTechnical TrainingPerformance ManagementRegulatory Compliance

Soft Skills

Strong Communication SkillsCustomer Service FocusProblem-Solving AbilityTeam LeadershipOrganizational Skills

Tools & Technologies

Fleet Management SoftwareMicrosoft WordMicrosoft Excel

Certifications & Qualifications

H.S. Diploma/GEDAssociate's DegreeBachelor's Degree

Industry Keywords

Vehicle PlanningMaintenance OperationsSafety Standards6S StandardsCustomer SatisfactionPerformance Metrics

About the role

Key responsibilities & impact

Manage operations and personnel for approximately 601+ equivalent truck units across one or more locations
Lead and delegate work to Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons and administrative staff
Oversee work analysis, vehicle planning and scheduling, technician assignments, productivity tracking, shop meetings and repair-order review and approval
Perform strategic labor planning, optimize staffing and shift patterns, and oversee Workflow Management
Provide leadership, training, development and performance management for assigned personnel
Execute technical training, recruiting, hiring, onboarding, payroll and succession planning
Manage customer relationships, issue resolution, satisfaction, retention and vehicle uptime
Optimize maintenance cycle time and ensure Delivered in Time Promised objectives
Partner with Sales on new business opportunities, customer care plans, customer visits and annual reviews
Develop budgets, manage maintenance operations costs and location P&L, and execute financial initiatives
Oversee vendor sourcing, invoices, payroll, purchase orders, bill backs, warranty recovery and data integrity
Direct asset management, shop appearance, 6S standards, capital expenditure business cases, tooling, equipment, vehicle specifications and parts inventory
Plan and oversee quality inspections, corrective actions, root-cause analysis, audits and continuous improvement programs
Ensure workplace safety, cleanliness, repair quality, regulatory compliance and required documentation
Perform other duties as assigned

Requirements

What you’ll need

H.S. Diploma/GED, Required
3 years or more in supervisory experience, Required
4 years or more in experience in an operations environment or demonstrated success in a Ryder role, Required
Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics, Required
Ability to optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics, Required
Strong verbal and written communication skills, Required
Demonstrated commitment to a safe work environment, quality execution and customer service, Required
Demonstrated customer service focus and ability to build strong customer relationships, Required
Workflow analysis and management skills, Required
Ability to independently solve complex operational problems, Required
Ability to proactively resolve critical customer issues with large key accounts, Required
Ability to lead, train and develop a self-directed management workforce, including delegation and management of assigned work, Required
Ability to create and maintain professional relationships within all levels of the organization, Required
Ability to work independently and as a member of a team, Required
Flexibility to operate in a fast-paced environment, Required
Multi-tasking, organization and time management skills, Required
Detail-oriented with excellent follow-up practices, Required
Intermediate Microsoft Word and Excel experience, Preferred
Fleet management software experience, Preferred
Maintenance and technical experience in a shop environment, Preferred
Associate's or Bachelor's degree, Preferred
Travel 1-10%

Benefits

Comp & perks

Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
401(k) employer match
Competitive pay
Full benefits package
Discount on shares
Opportunities for growth
Inclusive work environment