Telecom Engineer IV

Ryder System, Inc.

. Provide Tier 3 and 4 support, engineering/design, testing and deployment for Enterprise Voice Team responsibilities .

Posted 10/30/2026full-timeRemote • Florida • United StatesSeniorLead💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Telecommunications, particularly in VoIP and TDM Network Routing, along with strong project management capabilities. Proven ability to troubleshoot complex issues, mentor team members, and effectively communicate across all organizational levels.

Highest-signal resume keywords

Telecommunications ExpertiseVoIP / TDM Network RoutingPBX SupportTroubleshooting SkillsIT Project Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

VoIP KnowledgePBX KnowledgeCall Center EngineeringNetwork RoutingProject ImplementationTesting and DeploymentRoot Cause AnalysisDocumentation SkillsEngineering Requirements AssessmentCall Center Administration

Soft Skills

Effective Interpersonal SkillsStrong Verbal Communication SkillsStrong Written Communication SkillsOrganizational SkillsDetail Oriented

Certifications & Qualifications

Associate's DegreeBachelor's Degree (Preferred)

Industry Keywords

Enterprise Voice TeamTrouble EscalationProject Design MeetingsProfessional RelationshipsSelf-StarterFast-Paced EnvironmentLearning OrientationTechnology Evaluation

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide Tier 3 and 4 support, engineering/design, testing and deployment for Enterprise Voice Team responsibilities
Support Tier 3 and 4 trouble escalations through troubleshooting, issue isolation, resolution and root cause analysis
Attend project design meetings with peers, IT teams and business owners
Determine engineering requirements for projects involving the Enterprise Voice Team
Support project implementation, testing and deployment in partnership with assigned project managers
Design, test and deploy Enterprise Voice Team components
Interface with internal IT departments to implement designs
Pursue relevant education and evaluate technological advancements
Assess new platform features and provider technologies for enhancements to the Voice platform
Mentor junior team members
Perform other duties as assigned

Requirements

What you’ll need

Associate's degree in or equivalent 10 years’ experience focused on Telecommunications, Required
10 years or more in Telecommunications field with a concentration on VOIP / TDM Network Routing, PBX Support, IT Project Management, IT Budgets, Call Center Engineering, Required
PBX and Call Center support, Required
Troubleshooting skills, Required
Effective interpersonal skills, Required
Ability to create and maintain professional relationships within all levels of the organization, Required
Must be self-starter and self-managed and work as part of a team, Required
Strong verbal and written communication skills, Required
Flexibility to operate and self-driven to excel in a fast-paced environment, Required
Detailed oriented with excellent follow-up practices, Required
Must be organized, Required
Strong initiative, Required
Strong documentation skills, Required
Enjoys learning, Required
Open to new technology in near future, Required
Advanced VoIP knowledge, Required
Advanced PBX knowledge, Required
Bachelor's Degree in related field, Preferred
Advanced call center administration skills, Preferred
Travel availability of 1–10%

Benefits

Comp & perks

Medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
Annual bonus, commission, and/or long-term incentive plan may be available depending on position level/type
Professional growth opportunities
Travel reimbursement or related support is not explicitly stated