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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success, with a strong focus on driving customer satisfaction, revenue growth, and effective contract negotiations. Proficient in Salesforce CRM for managing customer relationships and tracking performance metrics.
Highest-signal resume keywords
Account ManagementSalesforce CRM ProficiencyContract NegotiationCustomer SuccessBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales GrowthContract NegotiationCustomer Health MonitoringPipeline ManagementForecastingProposal TailoringUpsellingCross-SellingRisk Management
Soft Skills
Problem-SolvingOrganizational SkillsProactive ApproachCustomer-Centric MindsetCommunication Skills
Tools & Technologies
Salesforce CRM
Industry Keywords
SaaSTech-Driven EnvironmentCustomer ExperienceRecurring Revenue GrowthNet Revenue Retention
About the role
Key responsibilities & impact- Own a portfolio of existing customers and manage all commercial aspects of the relationship
- Identify upsell and cross-sell opportunities, run product demos, and tailor proposals to client needs
- Lead contract renewal processes and pricing negotiations with key stakeholders
- Build account plans and maintain ongoing business relationships
- Monitor customer health and proactively address risks or concerns
- Act as the customer voice within Rydoo and share insights with internal teams to improve product and service delivery
- Collaborate with Product, Customer Success, and Partner teams to create a seamless customer experience
- Drive long-term customer success, recurring revenue growth, net revenue retention, and customer satisfaction
Requirements
What you’ll need- 3+ years of experience in Account Management, Sales, or Customer Success, ideally in a SaaS or tech-driven environment
- Strong commercial mindset with a track record of identifying and closing growth opportunities
- Proficiency in Salesforce CRM, including pipeline management, forecasting, and customer activity tracking
- Excellent business-level written and spoken communication skills in German and English
- Additional languages are a plus
- Comfortable managing commercial conversations and contract negotiations with mid- and senior-level decision-makers
- Strong organizational and problem-solving skills
- Proactive and customer-centric approach
Benefits
Comp & perks- A competitive package, including salary and benefits
- Meal vouchers of €8 per day
- #RydooHybrid work policy: decide for yourself where you work most efficient
- #RydooOnTour: international mobility program allowing employees to temporarily relocate to a country where Rydoo has an office
- Professional freedom and a flexible work environment
- Upskilling through training and coaching programs
- Regular company and team events
- International team with more than 33 nationalities
- Spectacular onboarding program for all new Rydooers
- Free drinks, fruits and snacks, occasional afterwork drinks and parties
- Permanent contract