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Tech Stack
Tools & technologiesAWSJavaScriptNext.jsPostgresReactSQLTerraformTypeScript
About the role
Key responsibilities & impact- Own support issues end to end: reproduce, diagnose, fix, and confirm fixes with reporting customers
- Turn vague customer reports into specific, reproducible cases
- Improve product details including sorting, filters, tooltips, empty states, and error messages
- Keep operational and compliance work current, including dependency upgrades and security remediation
- Make upstream product changes that prevent recurring issue classes
- Communicate directly with customers in written English
- Track issues, findings, and decisions in Linear with engineers
- Participate in daily standups and regularly show work in progress
- Investigate data, Sentry, PostHog, and the customer-facing interface
- Ship progress to the team channel and present at reviews
- Use AI daily for research, writing, analysis, and building
Requirements
What you’ll need- 2–4 years building production web applications
- Solid TypeScript and React
- Comfortable with SQL
- Strong debugging skills, including reading stack traces, bisecting regressions, and reproducing issues from screenshots and incomplete descriptions
- Strong written and verbal English
- Clear asynchronous communication
- Willingness to investigate outside the codebase and fix causes rather than symptoms
- Prior support or on-call experience is nice to have
- Familiarity with Next.js, React, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, and Terraform is nice to have
Benefits
Comp & perks- Full-time contract employment
- Remote work
- Opportunity to move into other work within the company
- Direct customer interaction and broad system knowledge
- Daily use of AI for research, writing, analysis, and building