Ryz Labs

Project Manager

• Manage end-to-end ERP implementation projects from discovery and planning through go-live and post-implementation activities
• Manage multiple client-facing projects simultaneously within scope, budget, and timeline
• Coordinate internal project teams, technical resources, consultants, and external client stakeholders
• Manage client expectations, project scope, resources, timelines, risks, and competing priorities
• Serve as the primary client contact and maintain proactive communication
• Lead project meetings, status updates, discovery sessions, and implementation workshops
• Translate client requirements into project plans, deliverables, milestones, and workstreams
• Monitor project health, identify risks and blockers, and drive resolution and escalation
• Manage project budgets, timelines, resource allocation, and delivery performance
• Coordinate ERP configuration, integrations, data migration, testing, and deployment activities
• Prepare and communicate status reports, risks, issues, dependencies, and key decisions
• Support clients through change management and implementation challenges
• Improve project delivery processes, methodologies, and team efficiency

NetSuite Project Manager

Operator

• Ensure all images meet color accuracy and consistency requirements
• Maintain quality control procedures for visual materials, including images and graphics
• Work cross-functionally with photographers, designers, and other stakeholders to achieve desired color results
• Identify and resolve issues related to image quality, resolution, and color accuracy
• Foster a collaborative, efficient, and communication-first work environment
• Stay informed on industry best practices, technologies, and software

Imaging Operator

Computer Vision Engineer

• Build CV/ML pipelines for engineering drawings, PDFs, aerial imagery, and satellite imagery
• Extract information from vector and raster PDFs, including degraded/scanned drawings
• Develop detection and segmentation models for materials and infrastructure such as asphalt, concrete, pavement, drainage, pipes, signs, guardrails, and lane markings
• Combine information from drawings, specifications, and imagery, identifying discrepancies between sources
• Build ML infrastructure around models, including labeling, datasets, evaluation, regression testing, confidence, and provenance
• Work directly with domain experts to create ground truth and improve the system
• Prioritize reliability and completeness, favoring “not determinable” over low-confidence guesses
• Own identification of materials, surfaces, and construction features for an AI-powered quantity-takeoff platform
• Collaborate with an engineering role focused on geometry and measurement to produce reliable, priceable quantities

Support Engineer

• Own support issues end to end: reproduce, diagnose, fix, and confirm fixes with reporting customers
• Turn vague customer reports into specific, reproducible cases
• Improve product details including sorting, filters, tooltips, empty states, and error messages
• Keep operational and compliance work current, including dependency upgrades and security remediation
• Make upstream product changes that prevent recurring issue classes
• Communicate directly with customers in written English
• Track issues, findings, and decisions in Linear with engineers
• Participate in daily standups and regularly show work in progress
• Investigate data, Sentry, PostHog, and the customer-facing interface
• Ship progress to the team channel and present at reviews
• Use AI daily for research, writing, analysis, and building

Product Support Engineer

Video Editor

• Edit and produce 2–4 minute memorial videos with consistent quality and style
• Work with the Head of Customer Success and families to incorporate photos, audio/video clips, and personalized elements into memorial keepsakes and slideshows
• Lead editing of marketing and brand video content in collaboration with the internal team, CEO, and Head of Growth
• Use DaVinci Resolve for video editing and enhancement
• Identify patterns and establish standardized video formats for streamlined production
• Collaborate with cross-functional teams to deliver video content promptly
• Maintain organized video files and project documentation

Accountant

• Review emergency service documentation, T&M records, and final Xactimate estimates for completeness and accuracy
• Coordinate with Project Managers and Finance Team to facilitate timely invoicing and collections
• Assist with project billing, revenue tracking, and financial reporting
• Monitor project documentation for billing compliance and client requirements
• Support accounts receivable by tracking outstanding invoices and assisting with payment follow-up
• Manage onboarding of partner franchises, including MOUs, compliance documentation, and project expectations
• Evaluate partner franchise capabilities and qualifications for large loss assignments
• Maintain referral and partner tracking systems
• Coordinate with Large Loss Team members during Work-In-Progress and EOS meetings
• Track project milestones, documentation requirements, and deliverables
• Serve as a client point of contact for project status, documentation requests, and billing inquiries
• Maintain Buildertrend, Xactimate, and other project management systems
• Coordinate employee travel arrangements, including hotels, rental vehicles, and per diem tracking
• Perform additional duties and special projects as assigned

National Project Accountant

Solutions Engineer

• Serve as a technical subject-matter expert for enterprise platforms, providing implementation guidance and troubleshooting support during client launches and deployments
• Support clients during training and go-live activities, executing implementation tasks and resolving adoption blockers
• Develop and deliver technical training, best-practice documentation, and configuration guides
• Track and communicate adoption metrics, including instances launched, users onboarded, and time to value
• Implement custom configurations, scripts, dashboards, API integrations, data transformations, AI-agent configurations, and web-based applications
• Write and maintain full-stack code for client customizations and internal automation tools
• Architect and build web-based solutions tailored to client needs
• Coordinate with development teams on client-specific integrations, API customizations, and feature requests
• Develop workarounds for platform limitations and advocate for product enhancements
• Diagnose, troubleshoot, and resolve complex technical issues across enterprise platforms and client environments
• Perform root-cause analysis through SQL queries, log reviews, and systematic troubleshooting
• Manage incidents end to end, including reproduction, impact and priority assessment, cross-functional resolution, fix validation, and stakeholder communication
• Escalate issues to Engineering and Product while maintaining ownership of client communication and resolution tracking
• Support production incidents and urgent deployments using secure deployment processes
• Create and maintain knowledge-base articles, troubleshooting guides, and best-practice documentation
• Identify support-ticket patterns and recommend product or process improvements
• Automate repetitive support tasks through scripting and workflow automation
• Contribute to test automation, regression testing, and user acceptance testing coordination
• Partner with Product Management, Engineering, and Implementation teams
• Participate in customer-success reviews and post-implementation check-ins
• Mentor junior support team members and contribute to knowledge-sharing initiatives