Technical Solutions Engineer

Ryz Labs

. Serve as a technical subject-matter expert for enterprise platforms during client launches and deployments .

Posted 10/7/2026full-timeRemote • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Full-Stack Development, API Design and Integration, and SQL for troubleshooting and data analysis. Capable of providing technical support and implementing custom solutions while maintaining strong communication and organizational skills.

Highest-signal resume keywords

Full-Stack Development ProficiencyAPI Design And IntegrationSQL ExperienceTechnical Support ExperienceCustomer-Success Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Full-Stack DevelopmentAPI DesignSQLData AnalysisTroubleshootingScriptingWeb-Based Application DevelopmentModel Context Protocol (MCP)Test AutomationRegression Testing

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationOrganizational Skills

Tools & Technologies

AI ToolsRESTful APIsWebhooksServiceNowTicketing Systems

Certifications & Qualifications

Bachelor’s Degree In Computer ScienceBachelor’s Degree In Engineering

Industry Keywords

SaaS OperationsCustomer SuccessLogisticsSupply ChainProcurement

Tech Stack

Tools & technologies

PythonReactServiceNowSQLVue.js

About the role

Key responsibilities & impact

Serve as a technical subject-matter expert for enterprise platforms during client launches and deployments
Provide implementation guidance and troubleshooting support
Support clients during training and go-live activities, resolving adoption blockers
Develop technical training, best-practice documentation, and configuration guides
Track and communicate adoption metrics
Implement custom configurations, scripts, dashboards, API integrations, data transformations, AI-agent configurations, and web-based applications
Write and maintain full-stack code for client customizations and internal automation tools
Architect and build web-based solutions tailored to client needs
Coordinate on client-specific integrations, API customizations, and feature requests
Develop workarounds and advocate for product enhancements
Diagnose, troubleshoot, and resolve complex L2/L3 technical issues
Perform root-cause analysis using SQL queries, log reviews, and systematic troubleshooting
Manage incidents end to end, including reproduction, impact assessment, cross-functional resolution, fix validation, and stakeholder communication
Escalate issues to Engineering and Product while maintaining ownership of client communication and resolution tracking
Support production incidents and urgent deployments using secure deployment processes
Create and maintain knowledge-base articles, troubleshooting guides, and best-practice documentation
Identify support-ticket patterns and recommend data-supported product or process improvements
Automate repetitive support tasks through scripting and workflow automation
Contribute to test automation, regression testing, and user acceptance testing coordination
Partner with Product Management, Engineering, and Implementation teams
Participate in customer-success reviews and post-implementation check-ins
Mentor junior support team members and contribute to knowledge-sharing initiatives

Requirements

What you’ll need

At least five years of hands-on experience in technical support, customer-success engineering, or SaaS operations
Full-stack development proficiency and ability to build web-based applications across front-end and back-end technologies
Strong expertise in API design and integration, including RESTful APIs and webhooks
Advanced knowledge of Model Context Protocol (MCP), including implementing MCP-based integrations or tools
At least five years of SQL experience, including writing queries, analyzing data, and troubleshooting data-related issues
Experience using AI tools and APIs to build AI-powered client solutions
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Customer-first mindset and strong sense of ownership
Ability to learn new platforms and systems quickly
Strong organizational skills and ability to manage multiple concurrent issues while meeting response-time expectations
Comfortable working proactively in fast-paced and ambiguous environments
Nice to have: proficiency in Python or another modern programming language for backend development and scripting
Nice to have: experience with front-end frameworks such as React or Vue
Nice to have: experience with ServiceNow, ticketing systems, or support-management platforms
Nice to have: exposure to supply chain, procurement, or logistics
Bachelor’s degree in Computer Science, Engineering, or a related field (nice to have)

Benefits

Comp & perks

Inclusive working environment
Commitment to authenticity, professional growth, and equity