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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and overseeing email marketing strategies, particularly within Klaviyo, while ensuring high-quality deliverables and effective communication. Proven ability to coordinate teams and manage multiple accounts efficiently.
Highest-signal resume keywords
Account ManagementEmail MarketingKlaviyo ExperienceClient CommunicationECommerce Background
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email Retention StrategyLifecycle FlowsCampaign ManagementQuality AssurancePerformance Analysis
Soft Skills
Strong CommunicationOrganizational SkillsFeedback ManagementSelf-DirectedReliability
Tools & Technologies
Klaviyo
Industry Keywords
DTC BrandsClient ServicesAgency ExperiencePerformance Marketing
About the role
Key responsibilities & impact- Manage client relationships and act as the main point of contact
- Run weekly client calls and communicate performance, recommendations, and next steps
- Oversee campaigns, flows, pop-ups, and broader email retention strategy in Klaviyo
- Coordinate copywriters, designers, and Klaviyo specialists
- Manage campaign calendars, revisions, approvals, and deadlines
- Review work for quality, brand alignment, and client objectives
- QA emails before launch and make sure deliverables meet the required standard
- Spot potential issues and opportunities before they become bigger problems
Requirements
What you’ll need- 3+ years in account management, client services, or a similar agency/performance marketing role
- Strong understanding of email marketing and lifecycle flows
- Experience working with Klaviyo
- Background working with eCommerce or DTC brands
- Strong communication skills and confidence leading client conversations
- Able to give clear feedback and manage client expectations
- Highly organized and comfortable managing multiple accounts
- Fluent written and spoken English
- Self-directed, accountable, and reliable with deadlines
- Available full-time during Australian working hours