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Account Manager – Email Marketing, Klaviyo
RZ HR Studio. Own relationships with a portfolio of eCommerce and DTC clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Client Services, with a strong focus on eCommerce and DTC brands. Proficient in email marketing strategies, particularly in lifecycle marketing and retention, while effectively managing client relationships and expectations.
Highest-signal resume keywords
Account ManagementEmail MarketingKlaviyoClient CommunicationProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email MarketingLifecycle MarketingRetention StrategyCampaign Performance AnalysisClient Services
Soft Skills
Strong Communication SkillsHighly OrganizedAttention to DetailSelf-DirectedReliable
Tools & Technologies
Klaviyo
Industry Keywords
ECommerceDTCClient RelationshipsCampaign ManagementPerformance Insights
About the role
Key responsibilities & impact- Own relationships with a portfolio of eCommerce and DTC clients
- Become the main point of contact and trusted partner for clients
- Lead regular client calls and communicate performance, insights, and recommendations
- Understand client goals and translate them into clear priorities for the team
- Guide email, lifecycle, and retention strategy across campaigns and flows
- Work with copywriters, designers, and Klaviyo specialists to keep projects moving
- Manage campaign calendars, approvals, feedback, and deadlines
- Review deliverables for quality, accuracy, brand alignment, and strategic fit
- Monitor email performance and identify opportunities for growth
- Proactively communicate updates, manage expectations, and flag potential issues
- Ensure clients feel informed, supported, and confident in delivered work
Requirements
What you’ll need- 3+ years of experience in Account Management, Client Services, or a similar role
- Experience working with eCommerce or DTC brands
- Strong understanding of email marketing, lifecycle marketing, and retention
- Experience with Klaviyo
- Comfortable discussing campaign performance, strategy, and recommendations with clients
- Strong communication skills and confidence leading client calls
- Highly organized and able to manage multiple clients and priorities
- Strong attention to detail and follow-through
- Fluent English
- Self-directed, reliable, and comfortable working independently
- Comfortable working Australian hours
- Full-time availability during Australian working hours
Benefits
Comp & perks- Full-time availability during Australian working hours
- Fully remote work arrangement