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Operations Manager – eCommerce, DTC
RZ HR Studio. Own day-to-day operations and identify bottlenecks before they become problems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operations management, including building SOPs, overseeing supply chain logistics, and managing cross-functional teams. Proven ability to implement scalable processes and drive performance through effective reporting and KPIs.
Highest-signal resume keywords
Operations ManagementSupply Chain ExperienceSOP DevelopmentTeam LeadershipAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementSupply ChainInventory ManagementFulfillmentSOP DevelopmentProject ManagementKPI ReportingLogisticsDTC Brand ExperienceCross-Functional Collaboration
Soft Skills
Team AccountabilityCommunicationProblem-Solving
Tools & Technologies
Notion
Industry Keywords
DTCECommerceHealthWellnessSupplementsNutrition3PL
About the role
Key responsibilities & impact- Own day-to-day operations and identify bottlenecks before they become problems
- Build and implement SOPs, workflows, and systems in Notion
- Oversee supply chain, inventory, purchasing, logistics, 3PL, and fulfillment
- Help lead Customer Service and cross-functional teams
- Support hiring, onboarding, team accountability, and performance
- Manage projects from idea → execution with minimal founder involvement
- Build reporting and KPIs that give leadership clear visibility
- Coordinate with suppliers, manufacturers, 3PLs, and other external partners
Requirements
What you’ll need- Direct, in-house experience operating a physical-product DTC/eCommerce brand
- 3+ years in Operations, General Management, or a similar leadership role
- Experience across multiple business functions, not just one department
- Strong supply chain, inventory, fulfillment, and 3PL experience
- Proven experience building SOPs and scalable processes
- Experience hiring, managing, and holding teams accountable
- Strong analytical and problem-solving skills
- Experience in health, wellness, supplements, or nutrition (strong plus)
- Experience working directly with founders in a high-growth DTC company (strong plus)
- Head of Operations, General Manager, COO, or Chief of Staff background (strong plus)