Change Manager, Customer Experience

S&P Global

. Lead the development and execution of change management strategies across Customer Experience initiatives .

Posted 11/8/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $80,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management strategies and project management, utilizing the Prosci methodology to drive successful adoption and engagement across Customer Experience initiatives. Proven ability to build collaborative relationships with stakeholders and manage multiple projects effectively in a fast-paced environment.

Highest-signal resume keywords

Change ManagementProject ManagementProsci MethodologyAPM Project Management CertificationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Management StrategiesProject ManagementCommunication PlansTraining CoordinationReinforcement ActivitiesStakeholder EngagementProblem IdentificationProblem SolvingWorkflow ManagementConsultative Skills

Soft Skills

CollaborationTrust BuildingFeedback EncouragementInitiativePrioritization

Certifications & Qualifications

Prosci Change Management CertificationAPM Project Management Certification

Industry Keywords

Customer ExperienceChange InitiativesEngagementROIFast-Paced Environment

About the role

Key responsibilities & impact

Lead the development and execution of change management strategies across Customer Experience initiatives
Partner with the Program Management team to align change management plans with project timelines, milestones, and business objectives
Design and implement change strategies based on the Prosci methodology
Support seamless adoption and minimize resistance
Develop communication plans to build awareness and engagement
Coordinate training with the CI Business School
Implement reinforcement activities that sustain adoption and deliver measurable ROI
Build collaborative relationships with stakeholders across the organization
Foster trust, encourage feedback, and drive alignment throughout change initiatives

Requirements

What you’ll need

Proven experience in change management or project management, collaborating across teams to deliver strategic initiatives
Ability to prioritize and manage multiple projects and competing tasks simultaneously in a fast-paced environment while meeting tight deadlines and detailed requirements
Organizational, prioritization, problem-identification, and problem-solving skills
Ability to manage internal workflows and communications effectively
Ability to take initiative and apply consultative skills
Ability to build strong, productive relationships with stakeholders across the organization
APM Project Management certification preferred
Prosci Change Management certification preferred
Bachelor’s degree in social sciences or a related discipline preferred
Limited to persons with indefinite right to work in the United States

Benefits

Comp & perks

Annual incentive plan
Additional S&P Global benefits
Health care coverage
Generous time off
Continuous learning and career development resources
Competitive pay
Retirement planning
Continuing education program
Company-matched student loan contribution
Financial wellness programs
Family benefits and perks
Retail discounts
Referral incentive awards