Change Manager, Customer Experience

S&P Global

. Lead the development and execution of change management strategies across Customer Experience initiatives .

Posted 11/4/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $80,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in change management strategies and project management, utilizing the Prosci methodology to drive successful transitions and stakeholder engagement. Proven ability to manage multiple projects while delivering measurable ROI and fostering collaborative relationships across teams.

Highest-signal resume keywords

Change ManagementProject ManagementProsci MethodologyAPM Project Management CertificationOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Change Management StrategiesProject ManagementCommunication PlansTraining CoordinationStakeholder Engagement

Soft Skills

Problem-SolvingPrioritizationConsultative SkillsRelationship BuildingInitiative

Certifications & Qualifications

Prosci Change Management CertificationAPM Project Management Certification

Industry Keywords

Customer ExperienceChange ExecutionROIFast-Paced EnvironmentCollaboration

About the role

Key responsibilities & impact

Lead the development and execution of change management strategies across Customer Experience initiatives
Partner with the Program Management team to align change management plans with project timelines, milestones, and business objectives
Design and implement change strategies based on the Prosci methodology
Oversee change execution, including communication plans, training coordination with the CI Business School, and reinforcement activities
Build collaborative relationships with stakeholders across the organization
Support successful transitions, drive adoption, and sustain improvements that deliver measurable ROI

Requirements

What you’ll need

Proven experience in change management or project management, collaborating across teams to deliver strategic initiatives
Ability to prioritize and manage multiple projects and competing tasks simultaneously in a fast-paced environment while meeting tight deadlines and detailed requirements
Organizational, prioritization, problem-identification, and problem-solving skills
Ability to manage internal workflows and communications effectively
Ability to take initiative and apply consultative skills
Ability to build strong, productive relationships with stakeholders across the organization
APM Project Management certification preferred
Prosci Change Management certification preferred
Bachelor’s degree in social sciences or a related discipline preferred
Limited to persons with indefinite right to work in the United States

Benefits

Comp & perks

Annual incentive plan
Health care coverage
Generous time off
Continuous learning resources
Retirement planning
Continuing education program with company-matched student loan contribution
Financial wellness programs
Family-friendly benefits
Retail discounts
Referral incentive awards