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Collection Specialist, EMEA
S&P Global. Follow up rigorously with clients by phone and email regarding overdue invoice payments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B collections, customer service, and dispute resolution while maintaining strong attention to detail and effective communication skills. Proficient in managing multiple responsibilities and adhering to internal controls and processes.
Highest-signal resume keywords
B2B Collections ExperienceCustomer Service ExcellenceProblem-Solving SkillsAttention to DetailKnowledge of SAP
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Invoice ManagementAccount ReconciliationPayment ProcessingDispute ResolutionInternal Controls
Soft Skills
Verbal CommunicationWritten CommunicationGoal OrientationTime Management
Tools & Technologies
MS Office SuiteExcelSAPSalesforceHighRadius
Industry Keywords
Accounts ReceivableCustomer DisputesPayment PoliciesDebt ManagementCustomer Enquiries
About the role
Key responsibilities & impact- Follow up rigorously with clients by phone and email regarding overdue invoice payments
- Enforce policies and procedures related to payment, cancellation, and suspension or termination of customer services
- Own customer disputes through to resolution
- Complete activities in line with internal controls and published processes
- Undertake sales ledger account reconciliations as required
- Respond promptly and completely to customer and internal enquiries
- Escalate debt issues to the account manager and line manager
- Collaborate with order management, customer service, cash applications, and sales management teams to resolve queries and disputes
- Provide customer service regarding refunds, payment forms, payment discrepancies, tax forms and procedures, payment histories, and statements of account
- Record and report customer status through account reviews, account notes, and stakeholder meetings
- Maintain customer contact information
- Support knowledge sharing across the global Credit and Collections team
- Perform other related tasks as required
Requirements
What you’ll need- 5+ years of experience in a B2B collections environment
- Excellent verbal and written English communication
- Excellent problem-solving skills
- Commitment to excellent customer service
- Strong attention to detail and goal orientation
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Basic knowledge of MS Office Suite, including Excel, a plus
- Knowledge of SAP, Salesforce, or HighRadius in an accounts receivable environment is a great add-on
- Must be flexible to work 3pm–12mn Manila Time
- Amenable to work in Bridgetowne, Quezon City, or Noida, India, depending on candidate location
Benefits
Comp & perks- Health care coverage designed for the mind and body
- Generous time off
- Continuous learning and career development resources
- Competitive pay
- Retirement planning
- Continuing education program with company-matched student loan contribution
- Financial wellness programs
- Family benefits and perks
- Retail discounts
- Referral incentive awards
- Hybrid working setup: 2x office, 3x work from home