Collection Specialist, EMEA

S&P Global

. Follow up rigorously with clients by phone and email regarding overdue invoice payments .

Posted 10/11/2026full-timeQuezon City • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B collections, customer service, and dispute resolution while maintaining strong attention to detail and effective communication. Proficient in managing multiple responsibilities and adhering to internal controls and processes.

Highest-signal resume keywords

B2B Collections ExperienceCustomer Service ExcellenceProblem-Solving SkillsAttention to DetailKnowledge of SAP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ReconciliationInvoice ManagementPayment ProcessingDispute ResolutionInternal Controls

Soft Skills

Verbal CommunicationWritten CommunicationGoal OrientationTime Management

Tools & Technologies

MS Office SuiteExcelSAPSalesforceHighRadius

Industry Keywords

Accounts ReceivableCustomer QueriesDebt ManagementPayment DiscrepanciesCustomer Contact Management

About the role

Key responsibilities & impact

Follow up rigorously with clients by phone and email regarding overdue invoice payments
Enforce policies and procedures related to payment, cancellation, and suspension or termination of customer services
Own customer disputes through to resolution
Complete activities in line with internal controls and published processes
Undertake Sales Ledger account reconciliations as required
Respond promptly and completely to customer and internal enquiries
Escalate debt issues to the account manager and line manager
Collaborate with order management, customer service, cash applications, and sales management teams to resolve customer queries and disputes
Provide customer service regarding refunds, payment forms, payment discrepancies, tax forms and procedures, payment histories, and statements of account
Record and report customer status through account reviews, account notes, and stakeholder meetings
Assist in maintaining customer contact information
Perform other related tasks as required
Support knowledge sharing across the global Credit and Collections team

Requirements

What you’ll need

5+ years of experience in a B2B collections environment
Excellent verbal and written English communication
Excellent problem-solving skills
Commitment to excellent customer service
Strong attention to detail and goal orientation
Ability to prioritize and manage multiple responsibilities and meet deadlines
Basic knowledge of MS Office Suite, including Excel, is a plus
Knowledge of SAP, Salesforce, or HighRadius in an accounts receivable environment is an add-on
Must be flexible to work 3pm–12am Manila Time
Amenable to work in Bridgetowne, Quezon City, or Noida, India, depending on candidate location

Benefits

Comp & perks

Health care coverage designed for the mind and body
Generous time off
Access to continuous learning and career development resources
Competitive pay
Retirement planning
Continuing education program
Company-matched student loan contribution
Financial wellness programs
Family benefits and perks for partners and children
Retail discounts
Referral incentive awards
Hybrid working setup: 2x office, 3x work-from-home