Customer Success Manager

S&P Global

. Own successful customer journeys and client touch points that drive engagement, adoption, retention, and user/usage growth .

Posted 10/1/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer journeys and driving product adoption through effective communication and relationship management. Proficient in utilizing CRM systems to enhance client engagement and support account growth.

Highest-signal resume keywords

Customer Journey ManagementSalesforce ProficiencyConsultative Sales ExperienceClient Relationship ManagementMS Office Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Functionality TrainingUsage Analytics MonitoringProactive Contact InitiativesAccount Profile ManagementProduct Education

Soft Skills

Positive AttitudeExceptional Listening SkillsArticulation of Complex InformationGoal OrientedMultitasking Ability

Tools & Technologies

Salesforce.comSalesLoftCRM SystemsCadence Systems

Industry Keywords

Financial ServicesClient SatisfactionEngagement StrategiesRetention StrategiesMarket Trends

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Own successful customer journeys and client touch points that drive engagement, adoption, retention, and user/usage growth
Develop and execute proactive contact initiatives with Marketing, Product, and account teams
Drive continuous service improvement focused on product adoption and usage growth
Maintain account profiles, including affiliations, geographic presence, and business interests, through Salesforce
Educate clients about S&P Global Market Intelligence capabilities and increase product usage
Provide platform, product functionality, and new-release training on-site or virtually
Liaise with Product Management to learn enhancements and relay ongoing client feedback
Monitor product usage with the usage analytics team and develop account profiles to support renewal proposals and identify upsell opportunities
Build knowledge of products, services, enhancements, and new offerings
Understand customer business and market trends and suggest solutions through product education or internal connections
Route client enhancement requests to product stakeholders
Leverage CRM and Cadence systems to optimize client engagement

Requirements

What you’ll need

Positive, proactive attitude and ability to work well in teams
Exceptional listening skills and ability to articulate ideas and complex information clearly and concisely
Proven record maintaining strong relationships with senior members of client organizations and maintaining high client satisfaction
Goal and action oriented, with ability to organize, multitask, and prioritize in a fast-paced environment
Experience in a consultative sales or client-facing role, such as inside sales, prospecting, sales support, or customer support
Strong MS Office skills, including Word, Excel, and PowerPoint
Working experience in the financial services industry and/or in a sales/account management role preferred
Knowledge of CRM systems such as Salesforce.com or SalesLoft or research platforms advantageous
Final-stage candidates must attend at least one in-person interview, ordinarily at the nearest S&P Global office

Benefits

Comp & perks

Health care coverage designed for the mind and body
Generous time off
Access to continuous learning and career-development resources
Competitive pay
Retirement planning
Continuing education program
Company-matched student loan contribution
Financial wellness programs
Family benefits and perks
Retail discounts
Referral incentive awards
Hybrid work arrangement with office attendance a minimum of 2 days per week