Customer Success Manager

S&P Global

. Develop and execute proactive, creative, ongoing client-contact initiatives with Marketing, Product, and account teams .

Posted 9/28/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and relationship management, with a strong focus on product adoption and usage growth. Proficient in utilizing CRM systems and analytics to drive service improvement and support client needs in the financial services industry.

Highest-signal resume keywords

Client Relationship ManagementSalesforce ProficiencyConsultative Sales ExperienceMicrosoft Office SkillsFinancial Services Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client EngagementProduct TrainingUsage AnalyticsAccount ManagementService Improvement

Soft Skills

Proactive AttitudeExceptional Listening SkillsClear CommunicationOrganizational SkillsMultitasking Ability

Tools & Technologies

Salesforce.comSalesLoftCRM SystemsCadence Systems

Industry Keywords

Financial ServicesClient SatisfactionProduct AdoptionMarket TrendsUpsell Opportunities

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Develop and execute proactive, creative, ongoing client-contact initiatives with Marketing, Product, and account teams
Drive continuous service improvement focused on product adoption and usage growth
Maintain account profiles in Salesforce, including affiliations, geographic presence, and business interests
Educate clients about S&P Global Market Intelligence capabilities to increase usage and adoption
Increase usage by focusing on distinct users and growing the overall user base
Provide platform, product functionality, and new-release training onsite or virtually
Liaise with Product Management to master enhancements and relay client feedback
Monitor product usage with the usage analytics team
Develop account profiles to support renewal proposals and identify potential upsell opportunities
Maintain knowledge of products, services, enhancements, and new offerings
Understand customer business and market trends and recommend ways to address client needs
Route client enhancement requests to product stakeholders
Use CRM and Cadence systems to optimize client engagement
Work from the office a minimum of 2 days per week
Attend at least one in-person interview before an offer can proceed

Requirements

What you’ll need

Positive, proactive attitude and ability to work well in teams
Exceptional listening skills and ability to articulate ideas and complex information clearly and concisely
Proven record maintaining strong relationships with senior client organization members
Experience addressing client needs and maintaining high client satisfaction
Ability to organize, multitask, and prioritize in a fast-paced environment
Experience in consultative sales or a client-facing role, such as inside sales, prospecting, sales support, or customer support
Strong Microsoft Office skills, including Word, Excel, and PowerPoint
Working experience in the financial services industry and/or sales/account management preferred
Knowledge of CRM systems such as Salesforce.com or SalesLoft or research platforms advantageous

Benefits

Comp & perks

Health care coverage designed for the mind and body
Generous time off
Access to continuous learning and career development resources
Competitive pay
Retirement planning
Continuing education program
Company-matched student loan contribution
Financial wellness programs
Family benefits and perks
Retail discounts
Referral incentive awards