Customer Success Manager, Fluent Russian

S&P Global

. Engage proactively with customers to understand their needs and maximize value from solutions .

Posted 10/8/2026full-timeDubai • United Arab EmiratesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on customer engagement, relationship building, and personalized training. Proficient in leveraging customer data and tools like Gainsight to enhance customer experience and drive value.

Highest-signal resume keywords

Customer Success ManagementGainsight ProficiencyFluency In Russian And EnglishStrong Communication SkillsAccount Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementTraining DevelopmentData MonitoringValue CreationProject Management

Soft Skills

Relationship BuildingProactive Problem SolvingCross-Functional Collaboration

Tools & Technologies

GainsightSalesforce

Industry Keywords

EnergyCommoditiesFinance

About the role

Key responsibilities & impact

Engage proactively with customers to understand their needs and maximize value from solutions
Onboard customers promptly and conduct remote and in-person training sessions
Personalize training based on customer needs and workflows
Develop and maintain relationships with key customer stakeholders
Monitor and leverage customer data to identify engagement and value-creation opportunities
Serve as a trusted advisor and provide recommendations to enhance customer experience and success
Represent the customer voice to improve their experience
Collaborate cross-functionally to create a seamless customer experience
Anticipate and address customer challenges before escalation
Stay updated on industry, market, regional trends, and product developments
Capture customer engagement activities accurately in Gainsight

Requirements

What you’ll need

Fluency in Russian and English is required
Fluency in other European languages is an advantage
3+ years of experience in customer success, account management, or a similar role
Proficiency in Gainsight, Salesforce, or similar is an advantage
Industry knowledge in energy, commodities, or finance is an advantage
Strong written and verbal communication skills
Ability to manage multiple accounts and projects simultaneously
Ability to travel to meet clients

Benefits

Comp & perks

Health care coverage designed for the mind and body
Generous time off
Continuous learning resources and career development
Competitive pay
Retirement planning
Continuing education program
Company-matched student loan contribution
Financial wellness programs
Family benefits and perks
Retail discounts
Referral incentive awards