Customer Success Manager – Spanish Speaking

S&P Global

. Engage proactively with customers to understand needs and maximize value from solutions .

Posted 10/19/2026full-timeMadrid • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and relationship management, with a strong focus on delivering personalized training and maximizing customer value. Proficient in utilizing Gainsight and Salesforce to monitor customer data and enhance the overall customer experience.

Highest-signal resume keywords

Customer Success ExperienceGainsight ProficiencyFluency In SpanishAccount Management SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementProduct TrainingData MonitoringValue-Creation StrategiesAccount Management

Soft Skills

Relationship BuildingProactive Problem SolvingCross-Functional CollaborationAdaptabilityEffective Communication

Tools & Technologies

GainsightSalesforce

Industry Keywords

EnergyCommoditiesFinance

About the role

Key responsibilities & impact

Engage proactively with customers to understand needs and maximize value from solutions
Onboard customers and conduct remote and in-person product and service training
Personalize training sessions to customer needs and workflows
Develop and maintain relationships with key customer stakeholders
Monitor customer data to identify engagement and value-creation opportunities
Serve as a trusted advisor and provide customer experience recommendations
Represent the voice of the customer to improve customer experience
Collaborate cross-functionally to create an elevated customer experience
Anticipate and address customer challenges before escalation
Stay current on industry, market, regional, and product trends
Accurately capture customer engagement activities in Gainsight

Requirements

What you’ll need

Fluency in English, with effective verbal and written communication
Fluency in Spanish, with effective verbal and written communication
Fluency in other European languages is an advantage
Bachelor's degree in a business-related discipline is preferred
Typically 3+ years of experience in customer success, account management, or a similar role
Proficiency in Gainsight, Salesforce, or similar is an advantage
Industry knowledge in energy, commodities, or finance is an advantage
Strong written and verbal communication skills
Ability to manage multiple accounts and projects simultaneously
Ability to travel to meet clients

Benefits

Comp & perks

Health care coverage designed for the mind and body
Generous time off
Continuous learning resources and career development
Competitive pay
Retirement planning
Continuing education program
Company-matched student loan contribution
Financial wellness programs
Family benefits and perks
Retail discounts
Referral incentive awards