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Customer Success Manager – Spanish Speaking
S&P Global. Engage proactively with customers to understand needs and maximize value from solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and relationship management, with a strong focus on personalized training and maximizing customer value. Proficient in leveraging customer data and insights to enhance the customer experience and drive satisfaction.
Highest-signal resume keywords
Customer Success ExperienceFluency In EnglishFluency In SpanishProficiency In GainsightAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementProduct TrainingData AnalysisRelationship ManagementProject Management
Soft Skills
Effective CommunicationProblem SolvingCollaborationProactive ApproachAdaptability
Tools & Technologies
GainsightSalesforce
Industry Keywords
EnergyCommoditiesFinance
About the role
Key responsibilities & impact- Engage proactively with customers to understand needs and maximize value from solutions
- Onboard customers and conduct remote and in-person product and service training
- Personalize training sessions to customer needs and workflows
- Develop and maintain relationships with key customer stakeholders
- Monitor and leverage customer data to identify engagement and value-creation opportunities
- Serve as a trusted advisor with insights and recommendations
- Represent the customer voice to improve customer experience
- Collaborate cross-functionally to create an elevated customer experience
- Anticipate and address customer challenges before escalation
- Stay current on industry, market, regional, and product trends
- Accurately capture customer engagement activities in Gainsight
Requirements
What you’ll need- Fluency in English required, with effective verbal and written communication
- Fluency in Spanish required, with effective verbal and written communication
- Fluency in other European languages is an advantage
- Bachelor's degree in a business-related discipline is preferred
- Typically 3+ years of experience in customer success, account management, or a similar role
- Proficiency in Gainsight, Salesforce, or similar is an advantage
- Industry knowledge in energy, commodities, or finance is an advantage
- Strong written and verbal communication skills
- Ability to manage multiple accounts and projects simultaneously
- Ability to travel to meet clients
Benefits
Comp & perks- Health care coverage designed for the mind and body
- Generous time off
- Continuous learning resources and career development
- Competitive pay
- Retirement planning
- Continuing education program with company-matched student loan contribution
- Financial wellness programs
- Family benefits and perks
- Retail discounts
- Referral incentive awards