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S&P Global

Customer Success Manager, Upstream

S&P Global

. Drive strategic customer relationships across upstream oil & gas accounts .

Posted 9/29/2026full-timeTokyo • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic customer relationship management within the upstream oil and gas sector, leveraging advanced analytics and data visualization tools to enhance customer experience and drive revenue growth. Proficient in training delivery, stakeholder alignment, and continuous improvement initiatives.

Highest-signal resume keywords
Upstream Oil & Gas Industry ExperienceCustomer Relationship ManagementData Visualization ProficiencyFluent in English and Japanese or KoreanAnalytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
GeosciencePetroleum EngineeringPetroleum EconomicsData AnalyticsAPI IntegrationsMachine Learning ApplicationsChange ManagementProcess AssessmentTraining DeliveryStrategic Account Growth
Soft Skills
Strong Communication SkillsCustomer AdvocacyCollaborationProblem-SolvingIndependence
Tools & Technologies
Power BITableauQlikMicrosoft Office SuiteAWSAzureGoogle CloudCRM PlatformsCustomer Success Management Tools
Industry Keywords
Oil and GasEnergy SolutionsCustomer SuccessVoice of CustomerPredictive Analytics

Tech Stack

Tools & technologies
AWSAzureCloudTableau

About the role

Key responsibilities & impact
  • Drive strategic customer relationships across upstream oil & gas accounts
  • Ensure maximum adoption and retention of S&P Global Energy solutions
  • Lead customer onboarding programs and deliver targeted training
  • Monitor customer health metrics and satisfaction levels
  • Identify expansion opportunities that drive revenue growth and deepen partnerships
  • Serve as the primary customer advocate
  • Coordinate cross-functional teams to resolve escalations and deliver seamless service experiences
  • Conduct regular business reviews and strategic on-site engagements
  • Assess performance, gather insights, and recommend solutions that enhance operational outcomes
  • Leverage advanced analytics and emerging technologies to provide data-driven insights
  • Collaborate with Product, Marketing, Sales, Support, and external partners
  • Act as a subject matter expert
  • Drive continuous improvement, Voice of Customer initiatives, and strategic projects that enhance customer experience

Requirements

What you’ll need
  • Background in Geoscience, Petroleum Engineering, Petroleum Economics, or a related discipline is preferable
  • Minimum 3 years of experience in the oil and gas industry or a similar technical environment
  • Extensive experience in the upstream oil & gas industry with an operator, service company, or energy consulting firm
  • Fluent in English and either Japanese or Korean; both ideally but not mandatory
  • Strong written and verbal communication skills
  • Proven track record in customer-facing roles
  • Expertise in relationship management, training delivery, and strategic account growth
  • Technical proficiency with data visualization platforms such as Power BI, Tableau, or Qlik
  • Advanced Microsoft Office suite capabilities
  • Excellent analytical, problem-solving, and change management skills
  • Ability to assess processes, recommend improvements, gain stakeholder alignment for organizational change, work independently, and work under pressure
  • Experience with API integrations, cloud platforms such as AWS, Azure, or Google Cloud, and data analytics technologies including machine learning applications
  • Familiarity with AI technologies and practical applications in customer success, predictive analytics, or energy industry solutions
  • Proficiency with CRM platforms and customer success management tools

Benefits

Comp & perks
  • Health care coverage designed for the mind and body
  • Generous time off
  • Continuous learning resources and career development opportunities
  • Competitive pay
  • Retirement planning
  • Continuing education program
  • Company-matched student loan contribution
  • Financial wellness programs
  • Family benefits for partners and children
  • Retail discounts
  • Referral incentive awards