Representative I – Relationship Management

S&P Global

. Own the end-to-end renewal process for an assigned portfolio of accounts .

Posted 10/15/2026full-timeIslamabad • PakistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and driving product adoption to secure recurring revenue, with a strong focus on data analytics to monitor account health and identify growth opportunities.

Highest-signal resume keywords

Client-Facing ExperienceData And Analytics ProficiencyCustomer Communication SkillsRenewal Portfolio ManagementRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRenewalsCustomer SuccessData AnalysisChurn Risk IdentificationForecast Accuracy ImprovementProduct KnowledgeUpsellingCross-SellingAttention To Detail

Soft Skills

EmpathyActive ListeningCollaborationProactive AttitudeCuriosity

Tools & Technologies

Analytics ToolsData Monitoring Tools

Industry Keywords

Customer EngagementClient GoalsHigh-Volume PortfolioCustomer SatisfactionEscalation Management

About the role

Key responsibilities & impact

Own the end-to-end renewal process for an assigned portfolio of accounts
Drive product adoption to secure recurring revenue
Cultivate customer relationships through regular engagement and understanding client goals
Resolve customer inquiries to ensure high satisfaction
Partner with Core Account Managers and Sales Specialists on cross-sell, upsell, and greenfield opportunities
Use data and analytics tools to monitor account health, detect churn risks, prioritize outreach, and improve forecast accuracy
Provide guidance and clarification to support quality work and resolve varied, non-routine issues
Participate in training and development to enhance product knowledge, renewal skills, and customer engagement capabilities
Work from the office a minimum of 2 days per week

Requirements

What you’ll need

3+ years of experience in a client-facing role such as sales, renewals/retention, customer success, or account management
Ability to manage a high-volume renewal portfolio with meticulous attention to detail and disciplined execution
Customer communication and relationship-management skills, including handling objections and navigating escalations
Proficiency in data and analytics tools to manage account health, prioritize actions, and identify churn risk and growth opportunities
Collaborative working style
Ability to actively listen and understand diverse perspectives, navigating challenges with empathy and a positive, proactive attitude
Curiosity and interest in market-data solutions and analytical tools
Ability to integrate technical information to aid understanding
Results-oriented mindset and ability to prioritize tasks based on importance and urgency
External candidates reaching the final interview stage must attend at least one in-person interview at the nearest S&P Global office

Benefits

Comp & perks

Health care coverage designed for the mind and body
Generous time off
Continuous learning resources and career development opportunities
Competitive pay
Retirement planning
Continuing education program with company-matched student loan contribution
Financial wellness programs
Family benefits for partners and children
Retail discounts
Referral incentive awards