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Senior Process Analyst, Process Excellence
S&P Global. Lead end-to-end process analysis and improvement using process mapping, data analysis, and root cause techniques .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process analysis and improvement, leveraging methodologies such as Lean, Six Sigma, and Design Thinking. Proficient in translating business needs into actionable solutions while driving change adoption and stakeholder collaboration.
Highest-signal resume keywords
Business Process AnalysisLean Six SigmaProcess MappingAgentic AI ApplicationStakeholder Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementData AnalysisRoot Cause AnalysisKPI DefinitionWorkflow Documentation
Soft Skills
Analytical SkillsProblem-SolvingInfluencing SkillsCommunication Skills
Tools & Technologies
CelonisLucidchartMicrosoft VisioMiro
Certifications & Qualifications
Lean Program Silver CertificationLean Program Gold Certification
Industry Keywords
Operational ExcellenceCustomer ExperienceCross-Functional InitiativesEmerging Technologies
About the role
Key responsibilities & impact- Lead end-to-end process analysis and improvement using process mapping, data analysis, and root cause techniques
- Identify inefficiencies, risks, opportunities, and future-state process designs
- Assess Agentic AI, automation, and technology-enabled opportunities
- Translate business needs and process requirements into solution concepts, use cases, and business cases
- Partner with business owners and stakeholders to gather requirements and facilitate discovery sessions
- Validate proposed solutions against business and end-user needs
- Develop and govern process documentation, workflows, procedures, and best practices
- Define process objectives, KPIs, controls, and compliance measures
- Evaluate process effectiveness and post-implementation outcomes using performance data and stakeholder feedback
- Drive implementation and change adoption with Project Managers, Product Owners, AI/automation teams, and technology partners
- Develop training strategies and materials to support process adoption
Requirements
What you’ll need- 3–5 years of relevant experience in business process analysis, continuous improvement, operational excellence, customer experience, or a related field
- Demonstrated success leading complex, cross-functional process improvement initiatives
- Strong working knowledge of Lean, Six Sigma, and Design Thinking
- Advanced experience in process mapping and documentation
- Experience applying Agentic AI, automation, or emerging technologies to business process improvement
- Ability to identify AI use cases and translate business needs into requirements and solution concepts
- Strong analytical and problem-solving skills
- Ability to influence and collaborate with senior stakeholders and cross-functional teams without direct authority
- Excellent written and verbal communication skills
- Proficiency with Celonis, Lucidchart, Microsoft Visio, and Miro
- Lean Program Silver or Gold certification (internal) preferred
- Background in Customer Solutions and Commercial processes with hands-on workflow improvement experience preferred
Benefits
Comp & perks- Health care coverage designed for the mind and body
- Generous time off
- Access to continuous learning and career development resources
- Competitive pay
- Retirement planning
- Continuing education program with company-matched student loan contribution
- Financial wellness programs
- Family benefits and perks
- Retail discounts
- Referral incentive awards