Settlement Program Coordinator

S.U.C.C.E.S.S.

. Develops and implements newcomer settlement service plans with settlement program staff to support effective service delivery .

Posted 10/30/2026full-timeVancouver • CanadaJuniorMid-Level💰 CA$30 - CA$33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing newcomer settlement service plans, delivering direct services, and building partnerships with community organizations. Proficient in program coordination, workshop facilitation, and mentoring staff to achieve quality outcomes for diverse client groups.

Highest-signal resume keywords

Bachelor's Degree In Social SciencesExperience Working With Immigrants And RefugeesWorkshop Planning And FacilitationExcellent Written And Verbal Communication SkillsStrong Technical Skills In MS Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Needs AssessmentReferralsEmployment-Related ServicesCommunity ConnectionsInformal Language TrainingProgram CoordinationWorkshop FacilitationService Delivery ExcellenceResource ManagementAttention To Detail

Soft Skills

Interpersonal CommunicationIntercultural CommunicationTeam CollaborationIndependent WorkConflict Resolution

Tools & Technologies

Microsoft TeamsZoomWeb-Based Applications

Certifications & Qualifications

Criminal Record Check

Industry Keywords

Settlement ServicesCommunity IntegrationImmigration NavigationDiverse Client GroupsLocal Geographic Knowledge

About the role

Key responsibilities & impact

Develops and implements newcomer settlement service plans with settlement program staff to support effective service delivery
Delivers direct settlement services in person, by phone, online, or through outreach in the areas of Needs Assessment and Referrals, Information and Orientation, Employment-Related Services, Community Connections and Informal Language Training
Provides program orientation to new team members
Supports and trains Community Integration Practitioners to strengthen their knowledge of settlement, labour market, and immigration navigation
Provides ongoing mentoring and coaching to program staff to support effective service implementation and quality employment and settlement outcomes for clients
Stays current on changes affecting the program, including community and government services, policies, and procedures, and shares updates with staff
Builds relationships with local settlement organizations, school districts, and community partners to support networking and employment opportunities for newcomers
Provides settlement assistance and support to newcomers arriving at YVR
Organizes and delivers workshops, orientations, support groups, and other regional program activities for various client groups
Liaises with community service providers, government agencies, and other organizations to develop active local referral networks
Resolves disputes or complaints from clients or settlement staff and escalates issues when necessary
Submits accurate service records, statistics, and program reports to the Senior Settlement Manager
Participates in internal and external meetings, agency events, and training sessions
Performs other related duties as assigned by the supervisor

Requirements

What you’ll need

Bachelor's Degree in Social Sciences, Human Services, or a related field
Minimum of two (2) years' experience working with immigrants, refugees, temporary residents, naturalized citizens, and other eligible groups.
Minimum of two (2) years' experience working with diverse client groups and immigrant-related services
Experience building partnerships with employers, agencies, and other stakeholders
Experience planning and facilitating workshops and events
Experience delivering in-person and online services and special events
Knowledge of the local geographic area
Excellent written and verbal communication skills
Excellent interpersonal and intercultural communication skills
Ability to work independently and collaboratively as part of a team
Additional languages may be an asset when required to meet operational needs in serving communities with specific language requirements
Excellent program and people coordination skills
Excellent resource management, time management, and organizational skills
Strong technical skills in MS Office and web-based applications, such as Microsoft Teams and Zoom
Excellent attention to detail and commitment to service delivery excellence
Excellent group facilitation skills
Ability to work with individuals and communities experiencing cultural adjustment challenges
Ability to design, promote, deliver, and facilitate orientation and educational workshops
Criminal Record Check is required
Able to work evenings and weekends as required
Ability to work in multiple locations within Greater Vancouver.

Benefits

Comp & perks

paid time off ‘monthly wellness days’ (up to 12 days per year)
additional agency holidays (2 additional statutory holidays)
3 weeks annual vacation (starting) and up to 6 weeks (maximum)
company-funded pension (GRRSP)
extended health & dental plan
employee & family assistance programs
access to wellness programs