Head of Growth – Product

saas.group

. Learn the product and merchants through support tickets, demos, and customer calls .

Posted 9/29/2026full-timeRemoteLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS revenue generation, product management, and customer relationship building, with a strong focus on pricing strategies and growth initiatives. Proficient in leveraging AI tools for productivity and possesses technical fluency in product feature scoping and integration logic.

Highest-signal resume keywords

B2B SaaS Revenue GenerationProduct ManagementCustomer Relationship ManagementE-commerce Platform ExperienceAI Tool Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue GenerationProduct Roadmap ManagementPricing StrategyFeature ScopingAPI Documentation ReadingShipping-Rate Calculation LogicConversion Metrics AnalysisProcess BuildingFunnel DevelopmentCustom Development Pricing

Soft Skills

Self-DirectedCustomer-Facing CommunicationTeam Leadership

Tools & Technologies

ShopifyBigCommerceWooCommerceMagentoCRM Systems

Industry Keywords

E-commerceLogisticsCarrier IntegrationFreight ManagementSmall Business Operations

Tech Stack

Tools & technologies

MagentoSwitching

About the role

Key responsibilities & impact

Learn the product and merchants through support tickets, demos, and customer calls
Complete structured knowledge transfer from the founder covering carriers, freight, transit logic, customer history, and pricing judgment
Direct the day-to-day product work of the senior developer and support lead
Build outbound sales through inbound demo follow-up, competitive switching conversations, and targeted outreach to high-volume merchants
Own pricing and packaging proposals
Package and price custom-development work as a service line
Own top-merchant relationships and build a larger-account sales motion
Use AI across support, product specifications, documentation, competitive research, and data analysis
Own growth through expansion, pricing and packaging, win-back, competitive switching, and net-new acquisition
Own the product roadmap, prioritization, and direction for the senior full-stack developer
Run demos and merchant conversations, support escalations, and convert conversations into roadmap insight, reviews, and pipeline
Qualify, quote, and ensure custom shipping work is built and billed
Improve documentation, help-centre content, CRM discipline, and lightweight operating processes
Work alongside the founder and managing director during the founder's transition

Requirements

What you’ll need

Track record of personally generating revenue in small B2B SaaS, with specific examples and measurable results
Experience in growth, product, or founder/operator roles in B2B SaaS or e-commerce, ideally in early-stage or small-team environments
Comfortable with customer-facing merchant conversations and phone calls
Technical fluency: ability to scope features with a developer, read API documentation, and reason about integration trade-offs and shipping-rate calculation logic
Commercial literacy: ability to own pricing experiments, conversion metrics, and revenue outcomes
Self-directed and able to build processes and funnels from scratch
E-commerce platform experience with Shopify, BigCommerce, WooCommerce, Magento, or similar
Active use of AI tools to improve productivity and work quality, with curiosity about emerging capabilities
Meaningful overlap with US business hours
Nice to have: shipping, logistics, or carrier-integration experience
Nice to have: experience directing remote or contractor teams

Benefits

Comp & perks

100% remote work from wherever you like
Flexible hours
Flexible time off
High autonomy and flexibility
Minimum bureaucracy and fewer meetings
Entrepreneurial SaaS professional network for exchanging ideas, knowledge, learning and expertise
Support from the team when needed