Customer Engagement Manager

Sabel Systems Technology Solutions, LLC

. Provide end-users with rapid, multi-channel access to support resources .

Posted 9/23/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship building and technical support skills while effectively communicating with end users and organizational leadership. Capable of developing operating procedures and generating metrics for reporting, with a focus on security protocols and team leadership.

Highest-signal resume keywords

Customer Relationship BuildingTechnical SupportInterpersonal SkillsDecision-MakingProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsTeam LeadershipInterpersonal Skills

Tools & Technologies

JiraConfluenceMS Office

Certifications & Qualifications

DoDi 8570 IAT Level 2 CertificationSecurity +

Industry Keywords

User SupportIncident ManagementCustomer EngagementData SecurityUser Validation

About the role

Key responsibilities & impact

Provide end-users with rapid, multi-channel access to support resources
Quickly resolve most reported user deficiencies at first contact
Conduct periodic user validations in accordance with ISSM guidance
Provide users with basic training on standard processes
Transcribe incident requests into Helpdesk tickets, including password resets, login issues, and environment issues
Answer basic questions about the Spacestation environment, including onboarding, current offerings, and its purpose
Develop operating procedures for customer engagement and account management activities
Act as a bridge between the team and upper management
Develop relationships with end users and organizational leadership
Identify and document expansion opportunities and customer use cases
Generate and present metrics for review and reporting to the Sabel Manager
Participate in or lead Ask Me Anything sessions for the user community

Requirements

What you’ll need

Excellent interpersonal and communication skills
Proficient in customer relationship building and technical support
Ability to follow security protocols to protect sensitive data
Be a U.S. citizen with the ability to achieve an Interim Secret Clearance prior to hiring
Demonstrated ability to lead and inspire a team toward achieving common goals
Strong decision-making and problem-solving skills
Travel up to 10%
Preferred: Certified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +)
Preferred: Digital engineering technology experience
Preferred: Experience building MS Office documents and briefings
Preferred: Experience using Jira, Confluence, or similar online collaboration solutions

Benefits

Comp & perks

Healthcare
Financial assistance in the event of illness, injury, disability, loss of work, or death
Health savings accounts
Retirement plans
Paid time off
Paid holidays
Education and training program reimbursement
Fully remote work arrangement
Up to 10% travel