Sabel Systems Technology Solutions, LLC

Systems Engineer

• Analyze systems-level problems involving requirements, interfaces, dependencies, engineering data, tools, workflows, and multiple technical disciplines
• Apply Systems Engineering fundamentals to requirements, interfaces, data flows, dependencies, tradeoffs, integration challenges, and verification
• Learn unfamiliar engineering problems, tools, standards, and domains and begin contributing quickly
• Apply analytical and data-driven thinking across mechanical, electrical, software, systems, and technical data problem sets
• Support integration and interoperability of engineering applications, data, models, and workflows across Digital Engineering environments
• Work across MBSE, PLM, requirements management, digital threads, technical data, CAD and engineering data, and related workflows
• Drive customer-facing technical conversations and communicate across engineers, SMEs, program personnel, and leadership
• Research ambiguous technical problems, structure issues, identify gaps, engage SMEs, and help drive resolution
• Develop requirements analyses, interface definitions, data-flow descriptions, trade studies, workflow mappings, verification approaches, and integration concepts
• Progressively lead engineering discussions and workstreams
• Contribute hands-on as an engineer in the problem space

Customer Success Manager

• Provide end-users with rapid, multi-channel access to support resources
• Quickly resolve most reported user deficiencies at first contact
• Conduct periodic user validations in accordance with ISSM guidance
• Provide users with basic training on standard processes
• Transcribe incident requests into Helpdesk tickets, including password resets, login issues, and environment issues
• Answer basic questions about the Spacestation environment, including onboarding, current offerings, and its purpose
• Develop operating procedures for customer engagement and account management activities
• Act as a bridge between the team and upper management
• Develop relationships with end users and organizational leadership
• Identify and document expansion opportunities and customer use cases
• Generate and present metrics for review and reporting to the Sabel Manager
• Participate in or lead Ask Me Anything sessions for the user community

Systems Engineer

Customer Engagement Manager