Help Desk Associate

Sabel Systems Technology Solutions, LLC

. Provide responsive, multi-channel support to end users .

Posted 10/15/2026full-timeRemote • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing multi-channel support, managing user accounts, and ensuring security compliance within digital engineering environments. Proficient in using Excel and VBA for data analysis and reporting, with a strong focus on communication and collaboration.

Highest-signal resume keywords

Active DoD 8570/8140-Compliant IAT Level II CertificationAdvanced Excel SkillsVBA ProficiencyTeamcenter Administration ExperienceHelp Desk or Technical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Account AdministrationSystem Access Requests ProcessingTroubleshooting Permission IssuesHelp Desk Metrics ProductionTechnical Documentation CreationDigital Engineering Concepts FamiliarityProduct Lifecycle Management (PLM)Data AnalysisAutomation of Repetitive TasksAccount Validation

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAttention to DetailCollaborative TeamworkWillingness to Learn

Tools & Technologies

Microsoft Office SuiteExcelVBAJiraAF-PLM

Certifications & Qualifications

DoD 8570/8140-Compliant IAT Level II CertificationSecurity+

Industry Keywords

Digital EngineeringEngineering Data ManagementHelp Desk OperationsAccess ControlsSensitive Data Protection

Tech Stack

Tools & technologies

CloudVBA

About the role

Key responsibilities & impact

Provide responsive, multi-channel support to end users
Resolve inquiries and issues related to accounts, AF-PLM use, system availability, and other support needs
Document and escalate complex user issues and own them through resolution
Communicate known issues, status updates, and resolutions to the user community
Identify knowledge gaps and share feedback with the training team
Establish new AF-PLM users with appropriate group, role, and project assignments
Administer user accounts throughout their lifecycle
Process System Access Requests and coordinate with the cloud platform provider to ensure security compliance
Advise users on AF-PLM access controls, ACLs, groups, roles, and project memberships
Troubleshoot permission and access issues and recommend corrections that protect sensitive data
Conduct periodic account validations according to ISSM guidance
Support the development team's immediate account and access needs
Use Excel and VBA to analyze data, automate repetitive tasks, and generate reports
Produce help desk metrics, user access data, and other reports for management and the customer
Develop and maintain standard operating procedures for help desk operations and account management
Create and maintain internal technical guides and documentation for supported applications and processes
Support DoD digital engineering ecosystems through Sabel Systems' secure, scalable solutions

Requirements

What you’ll need

Active DoD 8570/8140-compliant IAT Level II certification or higher (e.g., Security+), or the ability to obtain one within two months of hire
U.S. citizenship with an active Secret level clearance
2+ years of experience in a help desk or technical support role
Familiarity with digital engineering concepts, such as product lifecycle management (PLM) and engineering data management
Excellent written and verbal communication skills, including the ability to explain technical issues clearly to users of all technical backgrounds
Strong attention to detail
Willingness to learn new tools and to obtain and maintain certifications through continuing education
Ability to work effectively independently and as part of a collaborative team
Advanced Excel and VBA skills
Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience (preferred)
Advanced proficiency in the Microsoft Office Suite, particularly Excel
Teamcenter administration experience preferred, ideally 2+ years
Experience with Jira or similar ticketing and collaboration tools

Benefits

Comp & perks

Healthcare
Financial assistance in the event of illness, injury, disability, loss of work, or death
Health savings accounts
Retirement plans
Paid time off
Paid holidays
Education and training program reimbursement
Competitive benefits and compensation package
Fully remote work arrangement
No travel required