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Customer Success Analyst
Sabre Corporation. Identify, design, and implement enhancements to internal workflows across the wider Sabre Payments team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational process improvement and workflow optimization, with hands-on experience in building automations using Microsoft tools and Google Workspace. Strong analytical skills for reporting and data analysis, coupled with a customer-focused mindset and exceptional communication abilities.
Highest-signal resume keywords
Operational Process ImprovementWorkflow OptimizationMicrosoft Power AutomateData AnalysisPayment Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow AutomationReporting Systems DevelopmentKPI MonitoringAdvanced ExcelGoogle Workspace Tools
Soft Skills
Customer-Focused MindsetExceptional CommunicationStrategic ThinkingAnalytical ThinkingInterpersonal Skills
Tools & Technologies
Microsoft ToolsPower AutomateGoogle Workspace
Industry Keywords
Payment ProcessingTravel IndustryOperational DocumentationSOPsKYB Processes
About the role
Key responsibilities & impact- Identify, design, and implement enhancements to internal workflows across the wider Sabre Payments team.
- Develop and deploy workflow automations using Google Workspace and Microsoft tools, including Power Automate.
- Partner with the internal Enterprise Automations team to scope, test, and roll out complex or scalable automation solutions.
- Develop, implement, and maintain internal reporting systems to monitor KPIs and operational metrics.
- Assist in creating and maintaining internal operational documentation, SOPs, and team training materials.
- Act as a liaison between the Care and Payments teams.
- Troubleshoot, manage, and resolve escalated payment issues reported by customers.
- Collaborate with customers and internal teams to ensure compliance with industry regulations and data security standards.
- Serve as an escalation point for payment-related inquiries and streamline case handling.
Requirements
What you’ll need- Advanced English level, both verbal and written.
- Knowledge and proven experience in operational process improvement and workflow optimization.
- Hands-on experience building automations or streamlining tasks using Microsoft tools (Power Automate, advanced Excel) and Google Workspace tools.
- Experience in reporting and data analysis to drive operational decisions.
- Understanding of payment processing and tools.
- Experience working within the Travel and/or Payment industry.
- Customer-focused mindset with exceptional communication abilities.
- Strategic and analytical thinking with a willingness to challenge the status quo to improve legacy processes.
- Strong interpersonal skills, comfortable engaging with senior team members, technical teams, and customers.
- Capable of managing and prioritizing several competing tasks in a fast-paced environment.
- Nice to have: Knowledge of Operations areas in Payments: KYB processes, implementation, and customer support.
- Nice to have: Specific knowledge of Travel Payments.
- Nice to have: Understanding of the Travel Industry and strong Sabre Host/GDS/CRS/PSS skills.