Sabre Corporation

Customer Success Manager

• Identify, design, and implement enhancements to internal workflows across the wider Sabre Payments team.
• Develop and deploy workflow automations using Google Workspace and Microsoft tools, including Power Automate.
• Partner with the internal Enterprise Automations team to scope, test, and roll out complex or scalable automation solutions.
• Develop, implement, and maintain internal reporting systems to monitor KPIs and operational metrics.
• Assist in creating and maintaining internal operational documentation, SOPs, and team training materials.
• Act as a liaison between the Care and Payments teams.
• Troubleshoot, manage, and resolve escalated payment issues reported by customers.
• Collaborate with customers and internal teams to ensure compliance with industry regulations and data security standards.
• Serve as an escalation point for payment-related inquiries and streamline case handling.

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