Product Support Associate

SAE International

. Coordinate, plan, research, market, procure, communicate, and provide administrative support to assigned committees, groups, departments, or programs .

Posted 9/23/2026full-timeRemote • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while providing administrative support for programs and committees. Proficient in managing multiple projects, maintaining databases, and ensuring compliance with data security policies.

Highest-signal resume keywords

Office Administration ExperienceDatabase ManagementCommunication SkillsOrganizational SkillsConfidential Information Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocument EditingInvoice ProcessingBudget ManagementReport Preparation

Soft Skills

Interpersonal SkillsAbility to Prioritize WorkloadAbility to Work Independently

Tools & Technologies

Financial Management DatabasesCustomer Management DatabasesVideo Conferencing Tools

Certifications & Qualifications

Associate’s Degree in Business or Related Field

Industry Keywords

Program AdministrationOffice Supplies ProcurementConfidentiality ComplianceBest PracticesRemote Work Setup

About the role

Key responsibilities & impact

Coordinate, plan, research, market, procure, communicate, and provide administrative support to assigned committees, groups, departments, or programs
Assist in the daily execution of an assigned section or special interest group
Provide staff support to programs, sections, and/or special interest groups
Monitor and procure office supplies while staying within budget limits
Coordinate video conferences between staff and internal/external customers
Compose, type, and distribute meeting notes, routine correspondence, and reports
Liaise with external printing providers as requested
Serve as the primary point of contact for program-related questions and activities
Monitor the general program mailbox and route phone calls and emails to appropriate staff
Communicate with SAE ITC programs, departments, and external contacts
Maintain P-card accounts and/or process invoices for office supplies and other purchases
Review invoices for accuracy and initiate purchase requisitions
Enter data into customer and financial management databases
Prepare form letters, memos, emails, labels, and routine correspondence
Type, copy, and distribute reports, proposals, and presentations through mail, websites, social media, and other channels
Proofread for spelling and grammar
Enter information into spreadsheets and databases and run standard reports
Apply domain knowledge of software and IT systems to program administration and support

Requirements

What you’ll need

Associate’s degree in business or related field
2+ years of office administration, secretarial, or equivalent experience
Very strong communication, interpersonal, and organizational skills
Ability to function with little supervision
Ability to continually prioritize workload issues when customer needs/requests are diverse and demanding
Ability to maintain confidential and legal information
Ability to coordinate multiple projects simultaneously during peak workload periods
Experience entering and maintaining information in databases, software, and IT systems for program administration and support
Accounting, bookkeeping, business, standards/best practices, and document editing background preferred
Ability to apply domain knowledge of software and IT systems for program administration and support preferred
Reliable, secure internet connection and proper ergonomic remote-work setup
Ability to maintain a confidential and secure workspace and comply with company data security policies

Benefits

Comp & perks

Remote office with reliable, secure internet connection and proper ergonomic setup
Standard business hours with flexibility for global meetings
Occasional travel (up to 20%) for technical conferences or committee sessions
Equal employment opportunities and protection from discrimination and harassment